Live-in Luxury Safari Lodge Guest Experience Lead

Wild Dreams Hospitality; Limpopo; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Live-in position

Brand: luxury safari

5-star lodge exposure

Growth & learning environment

Job summary

Wild Dreams Hospitality in Limpopo is seeking an experienced hospitality professional to lead guest relations at a luxury safari lodge. You will manage guest check-ins, curate personalised experiences, and coordinate with kitchen, butler and bar teams to deliver five-star service.

The role requires at least one year in a 5-star operation, managerial experience, strong leadership, exceptional guest relations, and a proactive, presentable attitude.

Qualifications

• Experience in a guest-facing hospitality environment.
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Responsibilities

• Prepare personalised welcome, departure and special occasion notes for guests
• Manage guest check-ins and check-outs, dietary requirements and special requests
• Meet and host guests and conduct site inspections
• Plan each guest’s stay and create personalised touchpoints throughout their experience
• Develop creative and memorable guest delights both at the lodge and in the bush
• Ensure guest information and preferences are accurately communicated across departments
• Continuously review the guest experience and identify opportunities to elevate the product
• Ensure luxury standards and guest experience requirements are consistently maintained
• Check breakfast, lunch, tea and dinner setups and host meals
• Work closely with the Kitchen, Butler and Bar teams to ensure smooth service
• Review guest feedback and scores and develop solutions to address areas requiring improvement
• Ensure guest areas and arrival rooms are presented to the required standards
• Work closely with the Butlers, Operations Manager and Lodge Manager to consistently exceed guest expectations
• Assist management with monthly stock takes, stock orders and general stock control
• Assist with guest bills, daysheets, gratuities and other lodge administration
• Maintain open communication between departments to ensure guest information flows freely
• Support lodge operations when the Hospitality Manager or Operations Manager is on leave
• Assist in the Safari Shop when required
• Help develop and enhance outreach programmes
• Remain up to date with LMS requirements and Meta compliance
• Support the integration of the digital daysheet, ensuring guest preferences and experience-related notes are accurately captured
• Participate in training, remain aware of hospitality trends and share knowledge with fellow team members

Skills

Guest relations

Leadership

Management experience

Organisational skills

Problem solving

Creative thinking

People management

Attention to detail

Customer service

MS Office

Driver's licence

Willingness to learn

Tools

MS Office

Job description

Wild Dreams Hospitality in Limpopo is seeking an experienced hospitality professional to lead guest relations at a luxury safari lodge. You will manage guest check-ins, curate personalised experiences, and coordinate with kitchen, butler and bar teams to deliver five-star service.

The role requires at least one year in a 5-star operation, managerial experience, strong leadership, exceptional guest relations, and a proactive, presentable attitude.