Luxury L&D Manager — Train, Coach & Elevate Service

JVR Software; Wes-Kaap; A distancia; ZAR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Craven Cottage CC in Western Cape is seeking an experienced Learning & Development professional to lead the design and delivery of training across departments in a luxury hotel environment.

You will develop and implement an aligned development plan, partner with leaders to tailor programmes, coach managers, and drive onboarding, guest service standards and internal career progression. A hands-on, adaptable approach and passion for people development are essential.

Formación

• Relevant qualification in Learning & Development, HR, Hospitality Management or related field.
• Proven experience managing learning and development in a luxury hotel.
• Strong understanding of ultra-luxury service standards and personalised guest experiences.
• Experience designing, facilitating and evaluating training programmes.
• Ability to coach leaders and engage employees across roles.
• Excellent presentation and interpersonal skills.
• Strong planning, administration and record-keeping skills.
• International or branded hotel experience is advantageous.
• Hands-on, adaptable approach with a passion for developing people.

Responsabilidades

• Develop and implement a learning and development plan aligned with hotel standards and priorities.
• Work with departmental leaders to identify training needs and address skills gaps.
• Coordinate and deliver induction and onboarding programmes for new employees.
• Design and facilitate training covering guest service, brand standards, communication and procedures.
• Support managers with coaching tools and on-the-job training programmes.
• Develop leadership and supervisory skills to support succession planning.
• Maintain training calendars, materials, attendance records and competency assessments.
• Evaluate training effectiveness through assessments and guest service performance.
• Coordinate external training providers and development programmes.
• Manage training budgets and prepare learning and development reports.
• Support pre-opening training and operational readiness where required.
• Promote a positive learning culture and collaboration across departments.

Conocimientos

Learning & Development

Hospitality management

Guest experience standards

Training design

Coaching

Communication skills

Record keeping

LMS

Educación

Bachelor's degree in Hospitality Management

Herramientas

Microsoft Office

Learning Management System (LMS)

Descripción del empleo

Craven Cottage CC in Western Cape is seeking an experienced Learning & Development professional to lead the design and delivery of training across departments in a luxury hotel environment.

You will develop and implement an aligned development plan, partner with leaders to tailor programmes, coach managers, and drive onboarding, guest service standards and internal career progression. A hands-on, adaptable approach and passion for people development are essential.