Luxury Hotel Learning & Development Lead

Craven Cottage CC; Wes-Kaap; Sur place; ZAR 600 000 - 1 000 000; Plein temps

Résumé du poste

Craven Cottage CC is seeking a Learning & Development professional to develop and implement a comprehensive training plan aligned with hotel standards and priorities. The role involves coordinating inductions, designing guest service training, and coaching leaders across departments to support succession and internal progression.

You will maintain calendars, materials and records, evaluate training effectiveness, and coordinate external providers if needed.

Qualifications

• Relevant qualification in Learning & Development, Human Resources, Hospitality Management or related field.
• Proven experience in learning and development within luxury hotel environment.
• Experience designing, facilitating and evaluating training programmes.

Responsabilités

• Develop and implement a learning and development plan aligned with hotel standards and priorities.
• Coordinate induction and onboarding for new employees.
• Design and facilitate training covering guest service, brand standards and procedures.
• Coach departmental leaders and on-the-job training programmes.
• Maintain training calendars, materials, records and assessments.
• Evaluate training effectiveness via assessments and guest service performance.

Connaissances

Coaching

Training design

Communication

Presentation skills

Interpersonal skills

Formation

L&D qualification

Hospitality management related degree

Outils

LMS

MS Office

Description du poste

Craven Cottage CC is seeking a Learning & Development professional to develop and implement a comprehensive training plan aligned with hotel standards and priorities. The role involves coordinating inductions, designing guest service training, and coaching leaders across departments to support succession and internal progression.

You will maintain calendars, materials and records, evaluate training effectiveness, and coordinate external providers if needed.