Luxury Guest Services Manager – VIP & Butler Lead

JVR Software; Wes-Kaap; A distancia; ZAR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Craven Cottage CC in the Western Cape invites a seasoned Guest Services Manager to lead daily operations for ultra-luxury hospitality. You will oversee guest arrivals, VIP stays, and cross-department coordination to deliver discreet, personalized service throughout each stay.

The role requires strong leadership, pre-opening experience, and a track record of coaching teams, exceptional communication, and meticulous attention to detail.

Formación

• 3+ years in Guest Services management within an ultra-luxury hotel.
• Experience with VIP guest experiences and personalised service.
• Pre-opening hotel experience is preferred.

Responsabilidades

• Lead daily Guest Services and Butler operations.
• Oversee guest arrivals, departures, welcome arrangements and personalised service.
• Coordinate VIP stays and guest preferences across departments.
• Coach and roster team members according to operational needs.
• Maintain guest profiles and service documentation.
• Report trends and improvement recommendations to Operations Manager.

Conocimientos

Leadership

Guest Services

VIP Experience

Coaching

Educación

Hospitality qualification

Herramientas

Hotel PMS

Microsoft Office

Descripción del empleo

Craven Cottage CC in the Western Cape invites a seasoned Guest Services Manager to lead daily operations for ultra-luxury hospitality. You will oversee guest arrivals, VIP stays, and cross-department coordination to deliver discreet, personalized service throughout each stay.

The role requires strong leadership, pre-opening experience, and a track record of coaching teams, exceptional communication, and meticulous attention to detail.