Learning & Development Manager

Craven Cottage CC; Wes-Kaap; Presencial; ZAR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Craven Cottage CC is seeking a Learning & Development professional to develop and implement a comprehensive training plan aligned with hotel standards and priorities. The role involves coordinating inductions, designing guest service training, and coaching leaders across departments to support succession and internal progression.

You will maintain calendars, materials and records, evaluate training effectiveness, and coordinate external providers if needed.

Formación

• Relevant qualification in Learning & Development, Human Resources, Hospitality Management or related field.
• Proven experience in learning and development within luxury hotel environment.
• Experience designing, facilitating and evaluating training programmes.

Responsabilidades

• Develop and implement a learning and development plan aligned with hotel standards and priorities.
• Coordinate induction and onboarding for new employees.
• Design and facilitate training covering guest service, brand standards and procedures.
• Coach departmental leaders and on-the-job training programmes.
• Maintain training calendars, materials, records and assessments.
• Evaluate training effectiveness via assessments and guest service performance.

Conocimientos

Coaching

Training design

Communication

Presentation skills

Interpersonal skills

Educación

L&D qualification

Hospitality management related degree

Herramientas

LMS

MS Office

Descripción del empleo

Duties:

• Develop and implement a learning and development plan aligned with hotel standards and operational priorities.
• Work with departmental leaders to identify training needs and address skills gaps.
• Coordinate and deliver induction and onboarding programmes for new employees.
• Design and facilitate training covering guest service, brand standards, communication and departmental procedures.
• Support managers with practical coaching tools and on-the-job training programmes.
• Develop leadership and supervisory skills to support succession planning and internal career progression.
• Maintain training calendars, learning materials, attendance records and competency assessments.
• Evaluate training effectiveness through assessments, operational feedback and guest service performance.
• Coordinate external training providers and relevant development programmes.
• Manage training budgets and prepare learning and development reports.
• Support pre-opening training and operational readiness where required.
• Promote a positive learning culture and collaboration across departments.

Requirements:

• A relevant qualification in Learning & Development, Human Resources, Hospitality Management or a related field.
• Proven experience managing learning and development within a luxury hotel environment.
• Strong understanding of ultra-luxury service standards and personalised guest experiences.
• Experience designing, facilitating and evaluating training programmes.
• Ability to coach departmental leaders and engage employees across different roles and experience levels.
• Excellent presentation, communication and interpersonal skills.
• Strong planning, administration and record-keeping skills.
• Computer literacy, including Microsoft Office and learning management systems.
• International or internationally branded hotel experience would be advantageous.
• Hotel pre-opening experience would be advantageous.
• A hands-on, adaptable approach and a passion for developing people.