Head of Housekeeping & Service Excellence

Edgexec (Pty) Ltd; Mpumalanga; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

HASA membership advantageous

Job summary

Edgexec (Pty) Ltd seeks an Executive Housekeeper to lead the housekeeping function in a high-standard hospitality environment in Johannesburg. You will set standards, develop a high-performing team and ensure hygiene and guest room standards meet SLAs.

You will manage budgets, CAPEX, training, scheduling and performance, collaborating with Contract Managers and other departments to deliver consistent service excellence.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Matric or National Senior Certificate.
• Minimum 5 years' relevant housekeeping experience at management level.
• Strong experience leading and managing housekeeping teams in a hotel or comparable hospitality environment.
• Strong people management and leadership capability.
• Experience with housekeeping SOPs, policies and operational standards.
• Experience managing cleaning, laundry and housekeeping operations.
• Experience with operational budgets and CAPEX planning would be advantageous.
• Strong understanding of housekeeping KPIs and performance management.
• Proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Lead the housekeeping function and set clear performance standards for the team.
• Establish, review, update and implement housekeeping SOPs and policies.
• Ensure housekeeping practices align with current operational requirements and industry standards.
• Develop new standards and procedures to improve service delivery and efficiency.
• Ensure compliance with cleaning, hygiene, quality, health, safety and environmental requirements.
• Plan and monitor annual budgets relating to housekeeping, cleaning and laundry services.
• Oversee linen, mattresses and term contracts.
• Recruit, train, schedule and evaluate housekeeping team members.
• Manage and develop Contract Managers and the wider housekeeping team.
• Establish and interpret KPIs to monitor performance and financial results.
• Identify opportunities to improve cleaning methods and productivity.
• Respond to client and guest complaints with practical solutions.
• Provide hands-on leadership across departments as needed.
• Maintain high standards of cleanliness and housekeeping operations.

Skills

Leadership

People management

Planning

Analytical skills

Attention to detail

Communication

Customer service

Problem solving

Continuous improvement

Training and development

Education

Diploma or Degree in Hospitality Management

Matric or National Senior Certificate

Tools

Microsoft Word

Microsoft Excel

Outlook

Hotel operating systems

Job description

Edgexec (Pty) Ltd seeks an Executive Housekeeper to lead the housekeeping function in a high-standard hospitality environment in Johannesburg. You will set standards, develop a high-performing team and ensure hygiene and guest room standards meet SLAs.

You will manage budgets, CAPEX, training, scheduling and performance, collaborating with Contract Managers and other departments to deliver consistent service excellence.