Luxury Hospitality Operations Director

HotelJobs; Franschhoek; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

HotelJobs is seeking an experienced Hospitality Operations Director to lead the operational performance and guest experience across a luxury wine estate portfolio, including Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation and Reservations.

This senior leadership role requires a commercially astute, hands-on professional who can maintain service excellence while building high-performing, engaged teams across all venues.

Qualifications

• 10–12 years’ hospitality experience, including at least 5 years in a senior leadership role.
• Proven experience managing multiple hospitality operations in luxury, boutique, wine-estate or premium environments.
• Strong commercial, operational, financial and people-management skills.

Responsibilities

• Lead day-to-day operations across all hospitality departments, ensuring consistent service and brand standards.
• Drive guest satisfaction and deliver a premium, seamless estate experience.
• Lead; coach and develop Hospitality HODs, supervisors and teams, fostering accountability, collaboration and a positive workplace culture.
• Monitor operational performance, budgets, costs, profitability and resource utilisation.
• Work closely with the Commercial Revenue Manager to translate revenue and performance insights into effective operational actions.
• Oversee operational planning, systems, stock control, compliance, health and safety and quality assurance.
• Identify opportunities for continuous improvement, efficiency and sustainable growth.
• Manage operational challenges, resolve conflicts and maintain effective communication across departments.
• Support a healthy, respectful workplace culture and sustainable work-life balance.

Education

Relevant degree or certification in Hospitality, Business, Food & Beverage or Event Management

Job description

HotelJobs is seeking an experienced Hospitality Operations Director to lead the operational performance and guest experience across a luxury wine estate portfolio, including Padel Club, Restaurant, Wine Tasting Centre, Events, Accommodation and Reservations.

This senior leadership role requires a commercially astute, hands-on professional who can maintain service excellence while building high-performing, engaged teams across all venues.