Hospitality Operations Director - Franschhoek

wine.co.za; Franschhoek; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

wine.co.za in Franschhoek seeks an accomplished Hospitality Operations Director to assume overall operational responsibility for a prestigious destination. The role requires hands-on leadership across Restaurant & Wine Tasting, Events, Accommodation, and Leisure, with a focus on guest experience and operational excellence.

The ideal candidate has 10–12+ years in hospitality operations and at least 5 years in a senior leadership role, with strong multi-department experience and a passion for

Qualifications

• 10–12+ years' hospitality operations experience.
• Minimum 5 years in a senior leadership/executive role.
• Strong multi-department hospitality experience.
• Experience with luxury, boutique or premium hospitality is advantageous.
• Proven ability to lead, coach and develop teams.

Responsibilities

• Lead overall performance and guest experience across multiple divisions.
• Develop and implement SOPs and operational efficiencies.
• Drive revenue, budgets, costs and profitability.
• Maintain on-the-floor visibility and high service standards.
• Collaborate with Marketing, Revenue and Finance; manage partnerships.

Skills

Hospitality operations

Leadership

Communication

People management

Guest experience

Commercial acumen

Organisational skills

Problem solving

Job description

# Hospitality Operations Director - FranschhoekMonday, 28 September, 2026Tanya Serra [phone]FranschhoekAn exciting opportunity for an accomplished hospitality leader to take overall operational responsibility for a prestigious, multi-faceted hospitality destination in the heart of **Franschhoek**.This is a senior executive role for a commercially astute, hands-on leader who understands luxury hospitality, exceptional guest experiences and the importance of visible, inspiring leadership.**The Role** Leading the overall performance and guest experience across multiple hospitality divisions, including:• Restaurant & Wine Tasting • Events & Functions • Accommodation & Reservations • Leisure Activities • Hospitality Operations & Support FunctionsYou will work closely with senior management and departmental leaders to drive **operational excellence, commercial performance, service standards and continuous improvement**.**Key Focus Areas** • Lead and develop Hospitality HODs and management teams • Drive operational standards and service excellence • Oversee revenue, budgets, costs and profitability • Monitor guest experience and maintain strong on-the-floor visibility • Develop and implement SOPs and operational efficiencies • Oversee recruitment, training, performance and succession planning • Collaborate with Marketing, Revenue and Finance • Manage key partnerships, projects and business development opportunities • Ensure compliance, health & safety and operational risk management • Foster a positive, respectful and high-performing team culture**The Ideal Candidate** • 10–12+ years' hospitality operations experience • Minimum 5 years in a senior leadership / executive management role • Strong multi-department hospitality experience • Proven commercial and operational acumen • Luxury, boutique, wine estate or premium hospitality experience advantageous • Strong leadership, communication and people-management skills • Hands-on, visible and guest-focused • Commercially astute, highly organised and solutions-driven • A genuine passion for developing people and delivering exceptional experiences**A unique opportunity to lead, influence and elevate hospitality operations in one of South Africa's most celebrated wine destinations.****Franschhoek | Western Cape****To apply:** Please submit your CV to Tanya Serra Recruitment - [e-mail]