Luxury Guest Experience Specialist

MORE Collection; Skukuza Rest Camp; Presencial; ZAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

MORE Collection in Mpumalanga is seeking a dedicated Guest Relations professional to deliver personalised, professional, and efficient reception and guest services throughout the stay. You will be the primary contact for guests, coordinating arrivals, departures, and guest needs with a focus on the MORE experience in a luxury lodge setting.

Responsibilities include greeting guests, handling check-in/check-out, conveying information about services, and collaborating with housekeeping,

Formación

• Experience in luxury guest service environments.
• Proficient with PANstrat and MS Office.
• Strong communication and interpersonal skills.
• Knowledge of guest arrival, stay and departure processes.

Responsabilidades

• Perform Reception duties and guest interactions at all touchpoints.
• Obtain reservation information prior to arrival and follow up on arrival details.
• Meet and greet guests, manage check-in/check-out and guest amenities.
• Provide information about services, accommodations and facilities.
• Coordinate with Housekeeping, Maintenance and other departments to ensure seamless stays.
• Update guest database daily and complete day sheets and billing where required.

Conocimientos

Guest focus

Communication

Team player

Time management

Proactive

Attention to detail

Ubuntu spirit

Herramientas

PANstrat

MS Office

Descripción del empleo

MORE Collection in Mpumalanga is seeking a dedicated Guest Relations professional to deliver personalised, professional, and efficient reception and guest services throughout the stay. You will be the primary contact for guests, coordinating arrivals, departures, and guest needs with a focus on the MORE experience in a luxury lodge setting.

Responsibilities include greeting guests, handling check-in/check-out, conveying information about services, and collaborating with housekeeping,