Guest Experience Architect | Luxury Hospitality Leader

MORE Collection; Skukuza Rest Camp; On-site; ZAR 650,000 - 950,000; Full time

Job summary

MORE Collection is seeking a Guest Experience Manager to safeguard and elevate the guest journey across the property in Skukuza Rest Camp. You will shape emotionally resonant experiences, lead cross-department teams and ensure presence, warmth and intuitive service at every touchpoint.

You will partner with the Support Office, Marketing, Front Office, Hosts, F&B, Wellness and activity partners to deliver seamless experiences, while mentoring guest-facing teams and nurturing a guest-first culture

Qualifications

• 5–8 years in luxury hospitality or lodge environments.
• Proven guest experience leadership/management.
• High emotional intelligence and strong interpersonal presence.
• Excellent written and verbal communication skills.
• Ability to lead through influence, not hierarchy.

Responsibilities

• Own end-to-end guest journey across the property.
• Design and protect key guest rituals and transitions.
• Lead guest-facing teams with coaching and accountability.
• Collaborate with marketing, F&B, Front Office, Hosts and Operations for seamless delivery.
• Act as escalation point for complex guest situations.

Skills

Emotional intelligence

Interpersonal presence

Communication skills

Influence leadership

Guest relations

Tools

PMS systems

Job description

MORE Collection is seeking a Guest Experience Manager to safeguard and elevate the guest journey across the property in Skukuza Rest Camp. You will shape emotionally resonant experiences, lead cross-department teams and ensure presence, warmth and intuitive service at every touchpoint.

You will partner with the Support Office, Marketing, Front Office, Hosts, F&B, Wellness and activity partners to deliver seamless experiences, while mentoring guest-facing teams and nurturing a guest-first culture