Luxury Front Office Manager | 5-Star Hotel Leadership

University of Fort Hare; Hermanus; On-site; ZAR 360,000 - 720,000; Full time

Job summary

University of Fort Hare in Hermanus seeks an experienced Front Office Manager to oversee the front desk and guest services for a distinguished 5-star luxury hotel. You will lead a professional team, uphold luxury service standards, and drive operational excellence to ensure exceptional guest experiences.

The role requires strong leadership, staffing management, and a proven track record in luxury hotel operations, with proficiency in Opera Cloud and MICROS and excellent English communication.

Qualifications

• Post-matric Hotel School qualification is essential.
• Minimum 5 years' experience within a 5-star hotel environment.
• Proven experience in a senior Front Office, hotel operations, or management role within a luxury hospitality environment.
• Proficiency in Opera Cloud and MICROS.
• Strong leadership abilities with demonstrated experience in motivating, coaching, and developing teams.
• Excellent guest relations and service recovery skills.
• Strong communication, interpersonal, organisational, and multitasking abilities.
• High level of English proficiency, both written and verbal.

Responsibilities

• Oversee Front Office operations to deliver luxury guest service.
• Lead, coach, and develop Front Office staff.
• Ensure budgets, revenue, and profitability targets are met.
• Maintain SOPs and service standards.
• Handle guest complaints and service recovery.
• Coordinate with other departments for smooth operations.
• Prepare reports and assist with budgeting.
• Manage shifts, rosters, and staffing levels.
• Act as Duty Manager as required.

Skills

Leadership

Guest relations

Communication

Multitasking

Problem-solving

Education

Post-matric Hotel School qualification

Tools

Opera Cloud

MICROS

Excel

Word

Job description

University of Fort Hare in Hermanus seeks an experienced Front Office Manager to oversee the front desk and guest services for a distinguished 5-star luxury hotel. You will lead a professional team, uphold luxury service standards, and drive operational excellence to ensure exceptional guest experiences.

The role requires strong leadership, staffing management, and a proven track record in luxury hotel operations, with proficiency in Opera Cloud and MICROS and excellent English communication.