Logistics Team Leader — On-Time Delivery & Coaching

OneCart PTY; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

OneCart PTY is seeking a Team Leader to guide Shoppers and Drivers, ensuring on-time order fulfilment and effective team performance. The role includes scheduling, training, and handling customer issues to maintain service excellence.

The successful candidate will manage staff, monitor KPIs, and ensure compliance with internal procedures while representing the company’s values in daily operations.

Qualifications

• Matric certificate or equivalent NQF level.
• 2-3 years of Team Leader experience within the retail industry is an advantage.
• Driver's licence.

Responsibilities

• Lead and supervise Shoppers and Drivers to ensure on-time delivery to customers.
• Allocate schedules and conduct regular staff meetings to improve performance.
• Address absenteeism and facilitate training for staff.
• Resolve customer complaints and escalate payroll queries as needed.
• Maintain real-time reporting: attendance, KPIs, and weekly core checklists.
• Act as an ambassador of the company and uphold its values.

Skills

Team leadership

KPI reporting

Staff management

Problem solving

Education

Matric or equivalent

Tools

Delivery app

GPS/maps

Job description

OneCart PTY is seeking a Team Leader to guide Shoppers and Drivers, ensuring on-time order fulfilment and effective team performance. The role includes scheduling, training, and handling customer issues to maintain service excellence.

The successful candidate will manage staff, monitor KPIs, and ensure compliance with internal procedures while representing the company’s values in daily operations.