Supervisor

OneCart PTY; Middelburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

OneCart PTY in Middelburg, Mpumalanga seeks an experienced Team Leader to guide Shoppers and Drivers, optimize on-time delivery, and drive KPI performance. You will train staff, manage schedules, handle complaints, and ensure adherence to procedures while maintaining high service standards.

Strong communication and problem-solving skills are essential, as is a valid driver's license. Join our operations team to lead daily logistics, reporting, and continuous improvement initiatives, contributing

Qualifications

• Matric certificate or equivalent NQF level.
• 2–3 years of team leader experience in retail.
• Driver's license.

Responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service.
• Spot check uniforms for shoppers and drivers.
• Problem-solve daily operational issues with an analytical mindset.
• Provide weekly KPI reporting and daily team management.
• Train and develop shoppers.
• Ensure stock levels of brown bags, cold chain bags and stickers.
• Facilitate staff meetings to improve performance and communication.
• Address absenteeism and take corrective actions.
• Oversee compliance with internal procedures.

Skills

Team Management

KPI Reporting

Staff Training

Conflict Resolution

Communication

Time Management

Problem Solving

Education

Matric/NQF level

Job description

Introduction

To effectively coach and lead their team in achieving the agreed goals by
developing each team member's necessary skills to achieve the required results.
To ensure the on-time delivery of all customer orders placed and submission of
weekly reports.

Duties & Responsibilities

Team Management and Reporting

• To lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform (Shopper and Drivers)
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI's, related explicitly to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
• Ensure an adequate stock level of brown bags, cold chain bags and stickers.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve performance, motivation and communication.
• Address absenteeism consistently and ensure the necessary corrective actions are taken.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs and initiate suitable training to improve staff knowledge in their environment.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries.
• Investigate and escalated valid Shopper and Driver payroll queries.
• Consults with relevant stakeholders to mitigate and solve problems

Reports and Checklists

• To ensure compliance of staff attendance.
• Ensures the following real-time 5-day core reporting checklists (Annexure A) is always available and visible as per agreed deadlines:
• Compliance
• Shoppers Performance KPIs
• Shopper focus and readiness
• Driver focus and readiness
• Planning for the following week- WFP optimisation
• Reports are accurate and timely submitted to relevant parties

Effective teamwork and Self –Management

• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• Maintain a positive attitude.
• Act as an ambassador of the company.
• As employees, be appropriately presentable and ensure a professional appearance.
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Operations team, mainly assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company's values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channels.
• Adherence to the company policies and associated company policies and procedures

Desired Experience & Qualification

• Matric certificate or equivalent NQF level
• 2-3 years of Team Leader experience within the retail industry will be
• an advantage
• Driver's licence