Operations Team Lead: On-Time Delivery & Growth

OneCart PTY; Middelburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

OneCart PTY in Middelburg, Mpumalanga seeks an experienced Team Leader to guide Shoppers and Drivers, optimize on-time delivery, and drive KPI performance. You will train staff, manage schedules, handle complaints, and ensure adherence to procedures while maintaining high service standards.

Strong communication and problem-solving skills are essential, as is a valid driver's license. Join our operations team to lead daily logistics, reporting, and continuous improvement initiatives, contributing

Qualifications

• Matric certificate or equivalent NQF level.
• 2–3 years of team leader experience in retail.
• Driver's license.

Responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service.
• Spot check uniforms for shoppers and drivers.
• Problem-solve daily operational issues with an analytical mindset.
• Provide weekly KPI reporting and daily team management.
• Train and develop shoppers.
• Ensure stock levels of brown bags, cold chain bags and stickers.
• Facilitate staff meetings to improve performance and communication.
• Address absenteeism and take corrective actions.
• Oversee compliance with internal procedures.

Skills

Team Management

KPI Reporting

Staff Training

Conflict Resolution

Communication

Time Management

Problem Solving

Education

Matric/NQF level

Job description

OneCart PTY in Middelburg, Mpumalanga seeks an experienced Team Leader to guide Shoppers and Drivers, optimize on-time delivery, and drive KPI performance. You will train staff, manage schedules, handle complaints, and ensure adherence to procedures while maintaining high service standards.

Strong communication and problem-solving skills are essential, as is a valid driver's license. Join our operations team to lead daily logistics, reporting, and continuous improvement initiatives, contributing