Ops Team Lead – Delivery & Service Excellence

OneCart PTY; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

OneCart PTY in Milnerton is seeking a Team Leader to manage Shoppers and Drivers, ensuring on-time fulfilment and high service levels. You will drive daily operations, assist with scheduling, and supervise staff performance.

Responsibilities include training, KPI reporting, resolving staff issues, and maintaining alignment with company policies. A valid driver’s licence and a proactive attitude are essential.

Qualifications

• Matric certificate or equivalent NQF level.
• 2-3 years of Team Leader experience within the retail industry is an advantage.
• Driver's licence required.

Responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure on-time delivery and top service.
• Set schedules, conduct staff meetings, and manage attendance and performance.
• Train and develop shoppers, monitor KPI targets, and report weekly results.

Skills

Team leadership

Operations management

KPI reporting

Staff training

Problem solving

Education

Matric or NQF

Job description

OneCart PTY in Milnerton is seeking a Team Leader to manage Shoppers and Drivers, ensuring on-time fulfilment and high service levels. You will drive daily operations, assist with scheduling, and supervise staff performance.

Responsibilities include training, KPI reporting, resolving staff issues, and maintaining alignment with company policies. A valid driver’s licence and a proactive attitude are essential.