Logistics Systems Specialist: Integrations & Onboarding

Jobtailor; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Jobtailor is seeking a specialist to provide technical support for transport solutions and lead integrations with client and provider systems. You will act as the local SME for system configurations, rating structures, and ongoing optimization across the DSV Contract Logistics environment.

You will coordinate onboarding, testing, deployments, and hypercare, while handling incidents and data issues with SQL analysis and EDI/API interfaces.

Qualifications

• Bachelor's Degree or Advanced Diploma in Information Systems, IT, CS, Industrial/Logistics.
• Minimum 2 years' experience supporting enterprise logistics or supply chain systems.
• Minimum 2 years' experience in warehouse and transport logistics.
• Experience supporting or leading customer and carrier onboarding projects.
• Experience supporting system integrations and data exchanges with multiple partners.
• Experience facilitating SIT, UAT, and production deployment activities.
• Experience working with vendors, software providers, and business stakeholders.
• Experience with carrier buy-rate and customer sell-rate configuration.
• Experience as single point of contact for day-to-day user support and escalations.
• Ability to analyse system transactions and troubleshoot data issues using SQL or similar tools.
• Understanding of EDI (EDIFACT, XML, ANSI X12) and API-based exchanges.
• Ability to interpret interface logs, messages, and integration failures.
• Experience configuring transport rates, tariffs, rating engines, or freight settlement in a TMS.
• Experience providing technical support on supply chain execution platforms.
• Advanced Excel for data analysis.
• Visio for process mapping/documentation.

Responsibilities

• Provide technical support for new customer implementations and maintain existing transport solutions.
• Support integrations and data interfaces between DSV systems, client systems, and logistics providers.
• Serve as local subject matter expert for transport systems, integrations, and solution configuration.
• Validate, configure, implement, support, and optimize transport system solutions across the environment.
• Coordinate onboarding, transport rating/charging structures, and system integrations across projects.
• Act as primary local contact for incidents, requests, and escalations.
• Receive, validate, investigate, and resolve system incidents and tickets.
• Gather, validate, and document business/technical requirements.
• Participate in solution design and configure transport systems per requirements.
• Facilitate SIT, UAT, deployment and hypercare activities.
• Coordinate implementation activities among business teams, customers, carriers, vendors, and global IT.
• Design, coordinate, test, and support EDI and API integrations.
• Investigate and resolve integration failures and data exchange issues.
• Configure and maintain system business rules, master data, and parameters.
• Configure carrier buy-rates, customer sell-rates, tariffs, surcharges, and pricing rules.
• Validate rating calculations and support billing and cost allocation.
• Identify opportunities to improve functionality and efficiency.
• Lead root-cause analysis and corrective actions for recurring issues.

Skills

Excel (Advanced)

Visio

TMS

SCE

WMS

ERP

EDI

API Integration

SQL

Data Analysis

Education

Bachelor's Degree or Advanced Diploma in Information Systems/IT/Logistics

Tools

TMS

SCE

WMS

ERP

EDI

API Integration

Job description

Jobtailor is seeking a specialist to provide technical support for transport solutions and lead integrations with client and provider systems. You will act as the local SME for system configurations, rating structures, and ongoing optimization across the DSV Contract Logistics environment.

You will coordinate onboarding, testing, deployments, and hypercare, while handling incidents and data issues with SQL analysis and EDI/API interfaces.