Logistics Coordinator, Planning, Contract Logistics

Dsv; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DSV is seeking a Logistics Coordinator in Gauteng to plan, coordinate, and optimize warehouse and transport activities. You will ensure orders are executed efficiently, manage operational risks, and consistently meet contractual service levels.

Role requires understanding of customer requirements, strong stakeholder engagement, and experience with WMS and planning tools. Expect to work in a fast-paced environment with cross-functional teams across warehouse, transport and customer service.

Qualifications

• Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage.
• Minimum 2–5 years' experience in a 3PL, warehousing, logistics or supply chain planning environment.
• Sound understanding of warehouse operations, planning, scheduling, capacity planning, workload balancing and resource optimization.
• Experience using Warehouse Management Systems (WMS), planning software and Microsoft Office applications.
• Strong planning, organizing, coordinating, monitoring and problem-solving skills.
• Ability to analyze operational demands and balance workloads across multiple departments.

Responsibilities

• Understand the customer’s business and customer requirements.
• Develop strong, trusting relationships with clients.
• Maintain adherence to SLAs and KPIs.
• Ensure compliance with HSE and operational procedures.
• Audit compliance and perform ad hoc duties as required.
• Query management and daily system checks to ensure orders are planned and executed per KPI.

Skills

Strong planning

Organizing

Coordinating

Monitoring

Problem-solving

Customer service

Interpersonal skills

Communication

Presentation skills

Multitasking

Education

Tertiary qualification in Logistics, Supply Chain, Industrial Engineering

Tools

WMS - Cargowrite

Excel

PowerPoint

Planning software

Microsoft Office

Job description

Time Type: Full Time

Tertiary Qualification(s)

Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage.

Additional Computer Skills

• Knowledge in WMS - Cargowrite
• Proficient in Excel and PowerPoint for data management and reporting
• o Minimum 2-5 years' experience in a 3PL, warehousing, logistics, or supply chain planning environment.
• o Sound understanding of warehouse operations, planning, scheduling, capacity planning, workload balancing, and resource optimization.
• o Experience using Warehouse Management Systems (WMS), planning software, and Microsoft Office applications.
• o Strong planning, organizing, coordinating, monitoring, and problem-solving skills.
• o Ability to analyze operational demands, balance workloads across multiple departments, and maximize resource utilization.
• o Proven customer service experience with the ability to manage internal and external stakeholder expectations.
• o Excellent interpersonal, communication, and presentation skills with the ability to engage in all levels of management.
• o Ability to manage multiple priorities and projects while working independently in a fast-paced, high-pressure environment.
• o Self-motivated, adaptable, customer-focused, and able to work effectively within a diverse team.
• o Strong understanding of and commitment to company policies, procedures, compliance requirements, and service level agreements (SLAs).
• o Willingness to work extended hours, weekends, and public holidays when required by operational demands.

ADDED ADVANTAGES FOR THIS ROLE

Experience in healthcare and retail environment

MAIN PURPOSE OF THE ROLE

This role will be responsible to plan, coordinate, and optimize warehouse and transport activities to ensure customer
orders are executed efficiently, operational risks are effectively managed, and contractual service levels are
consistently achieved.

DUTIES & RESPONSIBILITIES

• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Query management
• Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s

Logistics Coordinator:

• Monitor planning tools and daily execution to identify operational risks, capacity constraints, and deviations, ensuring timely communication and corrective action.
• Review and analyse planning performance to improve warehouse and transport SLAs, operational efficiency, and resource utilisation.
• Monitor, measure, and report on warehouse KPIs, SLA performance, and on-time delivery.
• Coordinate accurate booking, re-booking, order consolidation, and reverse logistics activities.
• Analyse operational data and collaborate with Warehouse, Transport, and Customer Service teams to improve planning accuracy, load planning, transport utilisation, and overall operational performance.
• Manage customer queries, operational exceptions, and escalations to ensure timely resolution.
• Build and maintain effective working relationships with Warehouse Operations, Transport, Customer Service, and customers to support collaborative planning.
• Support continuous improvement initiatives through process reviews, implementation of operational changes, and the development or revision of SOPs, work instructions, and process flow charts.
• Participate in cross-training and job rotation to improve operational flexibility and business continuity.
• Ensure compliance with company policies, customer requirements, health and safety standards, and operational procedures

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.