Logistics Systems Analyst

Top Vitae Recruitment; Gqeberha; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Top Vitae Recruitment is seeking a WMS specialist to own all activities related to the Warehouse Management System, performing maintenance, updates, troubleshooting, and knowledge sharing with the team.

You will define requirements for upgrades, implement support, and work with IT and operations to design and implement solutions. Travel locally and internationally as needed.

The role demands strong analytical thinking and ability to translate business concepts into deliverables.

Qualifications

• BSc/BCom in Computer Science or equivalent.
• Minimum 3 years of experience.
• 1 year experience in logistics.
• Softeon experience advantageous.

Responsibilities

• Define business requirements for WMS upgrades and configuration.
• Implement and provide WMS support across facilities.
• Conduct WMS setup, client onboarding, and upgrades.
• Manage operational system changes and supplier communications.
• Create training documents and resources.
• Develop testing scenarios, perform tests, troubleshoot.
• Collaborate with warehouse staff on configurations and stock reconciliations.
• Assist departments with WMS requests.
• Document SOPs and update training manuals.
• Support WMS integrations with other systems.
• Respond to technical support requests via calls, email, etc.
• Coordinate projects; travel as needed for implementations.

Skills

Analytical thinking

Team collaboration

Knowledge sharing

Critical thinking

Education

BSc/BCom in Computer Science or equivalent

Tools

WMS software

Softeon

Database systems

Order management apps

Job description

The primary purpose of this role is to be responsible for all activities related to the Warehouse Management System (WMS). This role will provide general maintenance and system updates on WMS software, analyse and troubleshoot problems as well as work closely with operational and IT teams to assist where needed. This role will be expected to upskill team-mates, through knowledge and experience sharing. And likewise, to learn from the experiences and knowledge of fellow team-mates. They will partner with other teams to design, develop & implement solutions. To be successful in this role, you should be a technologist at heart, deeply analytical and capable of critical thinking. You should be able to grasp business concepts and be able to translate those to deliverables.

Responsibilities:

• Define business requirements for WMS software upgrades deployment, software upgrades, and system configuration

• Implement and provide WMS support across applicable facilities

• Conduct WMS setup and account modifications, training for maintenance, setup for new clients, and upgrades to current clients

• Recommend and manage operational system changes including new concepts, system improvements, changes with software supplier, and other innovations needed for long-term success

• Create training documents and resources for system users

• Where required develop testing scenarios, conduct systems tests, identify discrepancies, troubleshoot solutions, and provide resolutions

• Work with warehouse staff on WMS configurations and stock reconciliations

• Assist all departments and other onsite business partners with WMS requests

• Documents and enforce SOP and best practices, keep training manuals and related documentation updated and available for local use

• Support all WMS related integrations with different systems

• Respond to calls, email, and personal requests for technical support

• Managing and coordinating various projects

• Where necessary travel, both locally and internationally, may be required to support implementations and continuous improvements as well as training

Requirements:

• BSc/BCom in Computer Science or equivalent

• A minimum of 3 or more years of experience required

• 1 Years’ experience in logistics

• Experience as a super user in one or more WMS advantageous

• Understanding of WMS, order management applications and database systems

• Softeon experience advantageous

Please note that should you not received a response within two weeks of applying, please consider your application unsuccessful.