Operations Systems Trainer

OneDayOnly.co.za; Wes-Kaap; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading daily deals platform in South Africa is seeking an Operations Systems Trainer to design and deliver onboarding programs for a new Warehouse Management System (WMS). The ideal candidate will have a Bachelor’s degree, 3+ years in training or system rollouts, and strong communication skills. This rare opportunity allows you to shape how teams embrace a custom-built platform, playing a key role in transformational success.

Qualifications

• 3+ years experience in training or supporting system rollouts.
• Strong knowledge of warehouse or supply chain processes.
• Experience in ERP/WMS implementation is highly valued.

Responsibilities

• Design and deliver onboarding and training programs.
• Translate complex system functionality into user-friendly processes.
• Partner with teams to ensure smooth system adoption.
• Provide hands-on support during rollout.

Skills

Training delivery

Communication skills

Problem-solving mindset

Project management

Change management familiarity

Education

Bachelor’s degree or equivalent practical experience

Diploma in Supply Chain and Logistics

Tools

Google Workspace

Job description

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

We’re rolling out a new, in-house Warehouse Management System (WMS) to transform how we procure, receive and manage inventory and bundles. To support this change, we’re looking for an Operations Systems Trainer to champion adoption across the business, building training, onboarding, and support structures from the ground up.

This role is for someone who is resourceful, confident, and independent - a self-starter who can design and deliver training in a variety of ways, whether to large groups, small teams, or individuals, and develop their own material from scratch. You’ll be the bridge between our system developers and end users, ensuring everyone is equipped, comfortable, and confident in using the new platform.

Responsibilities

• Design and deliver onboarding, training, and support programs for staff using the new WMS.
• Translate complex system functionality into practical, user-friendly processes.
• Partner with operations, procurement, and in-house development teams to ensure smooth adoption.
• Develop guides, SOPs, and reference material to reinforce best practice.
• Provide hands-on support during rollout, troubleshooting challenges with end users.
• Act as a change champion, monitoring adoption and providing feedback for improvement.
• Technical training delivery before teams adopt the new system.

Experience and Qualifications

• Bachelor’s degree in Training & Development, Supply Chain, Industrial Psychology, or a related field or equivalent practical experience (preferred) OR completed a Diploma in Supply Chain and Logistics, Supply Chain Management, Logistics Management.
• Experience in ERP/WMS implementation or large-scale systems adoption is highly valued.
• Experience in training, onboarding, or supporting system rollouts (ideally ERP/WMS). Preferable 3+ years experience.
• Strong knowledge of warehouse, supply chain, or procurement processes would be extremely advantageous.
• Excellent communication skills with the ability to engage and upskill diverse teams (various levels)
• Problem-solving mindset and hands-on approach to system adoption.
• Experience with Google Workspace
• Proven experience delivering technical training (systems, tools and practical application). Demonstrable high proficiency in training delivery.
• Strong project management and change enablement capabilities
• Assist in ad hoc operations task instruction by the Head of Operations.
• Excellent communication, interpersonal and organisational skills
• Bonus: familiarity with change management frameworks (e.g., ADKAR, Kotter).

This is a rare opportunity to shape how our teams embrace a brand-new, custom-built WMS platform. You’ll be at the forefront of a major transformation in our operations and play a key role in making it a success.

We are an equal opportunities employer and welcome applications from all qualified candidates.