Logistics Delivery & Customer Experience Coordinator

City Logistics; Germiston; On-site; ZAR 167,400 - 279,000; Full time

Job summary

City Logistics is looking for a Customer Service Delivery Agent to ensure smooth delivery processes and enhance customer satisfaction. The role requires co-ordination of deliveries, KPI measurement, and management of customer service reports.

The ideal candidate should have at least one year of experience in the logistics sector and possess proficiency in Microsoft Excel along with strong customer service skills. A valid Code 08/EB driver's license is essential.

Qualifications

• Minimum of one year experience in the logistics industry.
• Proficient in Microsoft Excel.
• Ability to work long hours, Saturdays, and public holidays.

Responsibilities

• Ensure a smooth delivery process on behalf of customers.
• Co-ordinate deliveries between client and delivery points.
• Compile and manage CSD reports.

Skills

Customer Service

Microsoft Excel

Operations Planning

CSD Software Knowledge

Logistics Experience

Education

Grade 12

Customer Service-related Qualification

Job description

City Logistics is looking for a Customer Service Delivery Agent to ensure smooth delivery processes and enhance customer satisfaction. The role requires co-ordination of deliveries, KPI measurement, and management of customer service reports.

The ideal candidate should have at least one year of experience in the logistics sector and possess proficiency in Microsoft Excel along with strong customer service skills. A valid Code 08/EB driver's license is essential.