Logistics Customer Care Specialist - Durban

Primeserv Denverdraft; Durban; Hybrid; ZAR 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness programs

Training and development opportunities

Team atmosphere

Job summary

Primeserv Denverdraft in Durban is seeking a dynamic Customer Service Agent to join our team. This hybrid role allows you to work both remotely and from the office while serving as the primary point of contact for customers, addressing inquiries, and resolving issues to ensure positive service experiences.

The ideal candidate will have strong communication skills, experience in customer service or call centers, and familiarity with CRM tools.

Qualifications

• Previous experience in a customer service or call center environment.
• Strong communication and active listening skills.
• Proficiency in using helpdesk software and customer management tools.
• Ability to multitask and manage time effectively in a hybrid work model.
• A customer-centric attitude with a passion for problem-solving.
• Comfortable working both independently remotely and collaboratively in an office setting.

Responsibilities

• Handle inbound customer calls, emails, and live chat inquiries, providing accurate information and solutions.
• Troubleshoot customer issues related to products and services, aiming for first-contact resolution.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to resolve escalated customer concerns effectively.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to improving customer support processes and resources.

Skills

Customer service

Active listening

CRM tools

Multitasking

Communication skills

Education

High school diploma

Tools

CRM systems

Office software

Helpdesk software

Job description

Our client is seeking a dynamic and customer-focused Customer Service Agent to join their team in Durban . This hybrid role offers the flexibility of working both remotely and from the office, providing a balanced approach to work and collaboration. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services. This position is crucial for maintaining high customer satisfaction and loyalty. We are looking for individuals who possess excellent communication skills and a passion for helping others, contributing to a supportive and efficient team environment.

About the Role

Our client is seeking a dynamic and customer-focused Customer Service Agent to join their team in Durban . This hybrid role offers the flexibility of working both remotely and from the office, providing a balanced approach to work and collaboration. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services. This position is crucial for maintaining high customer satisfaction and loyalty. We are looking for individuals who possess excellent communication skills and a passion for helping others, contributing to a supportive and efficient team environment.

Key Responsibilities

• Handle inbound customer calls, emails, and live chat inquiries, providing accurate information and solutions.
• Troubleshoot customer issues related to products and services, aiming for first-contact resolution.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to resolve escalated customer concerns effectively.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to improving customer support processes and resources.

Requirements

• Previous experience in a customer service or call center environment.
• Strong communication and active listening skills.
• Proficiency in using helpdesk software and customer management tools.
• Ability to multitask and manage time effectively in a hybrid work model.
• A customer-centric attitude with a passion for problem-solving.
• Comfortable working both independently remotely and collaboratively in an office setting.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work in a hybrid model, balancing remote and office work.
• Access to health and wellness programs.
• Training and development opportunities to enhance skills.
• A positive and engaging team atmosphere.

Join our client's dedicated team as a Customer Care Agent in the vibrant city of Durban . This role is pivotal in upholding the company's commitment to exceptional customer service, ensuring every client interaction is positive and productive. You will handle a variety of customer needs, from inquiries to issue resolution, acting as a key ambassador for the brand. This position is ideal for individuals who excel in face-to-face communication and thrive in a collaborative, office-based setting, contributing to a team that is focused on delivering outstanding service within the local community.

About the Role

Join our client's dedicated team as a Customer Care Agent in the vibrant city of Durban . This role is pivotal in upholding the company's commitment to exceptional customer service, ensuring every client interaction is positive and productive. You will handle a variety of customer needs, from inquiries to issue resolution, acting as a key ambassador for the brand. This position is ideal for individuals who excel in face-to-face communication and thrive in a collaborative, office-based setting, contributing to a team that is focused on delivering outstanding service within the local community.

Key Responsibilities

• Manage inbound customer communications, addressing queries and providing solutions efficiently.
• Assist customers with product information, order processing, and service inquiries.
• Resolve complaints and service issues, demonstrating empathy and professionalism.
• Document all customer interactions accurately in the company's database system .
• Proactively identify customer needs and offer appropriate solutions or upgrades.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent interpersonal and communication skills, tailored for direct customer engagement.
• Proficiency in using standard office software and CRM tools .
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A commitment to delivering a high level of service and customer satisfaction.

Benefits

• Attractive salary with performance incentives.
• Stable, on-site position offering a structured work environment.
• Comprehensive benefits package including medical and pension funds.
• Regular team-building activities and a supportive office culture.
• Opportunities for advancement within the customer service department.

Our client is actively searching for a motivated and customer-focused Customer Service Agent to become a key member of their team in Durban . This role requires an individual with excellent communication skills and a passion for assisting customers, resolving their issues promptly and efficiently. You will be operating from our client's vibrant office in Durban, contributing to a positive team atmosphere and upholding the company's commitment to outstanding service. This is a fantastic opportunity for someone looking to build a career in customer service within a well-established organization that values its employees and their contributions to customer satisfaction.

About the Role

Our client is actively searching for a motivated and customer-focused Customer Service Agent to become a key member of their team in Durban . This role requires an individual with excellent communication skills and a passion for assisting customers, resolving their issues promptly and efficiently. You will be operating from our client's vibrant office in Durban, contributing to a positive team atmosphere and upholding the company's commitment to outstanding service. This is a fantastic opportunity for someone looking to build a career in customer service within a well-established organization that values its employees and their contributions to customer satisfaction.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback accurately in the company's CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments for resolution.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Proactively identify customer needs and offer relevant products or services.

Requirements

• Previous experience in a customer service role is essential, preferably within a contact center environment.
• Strong verbal and written communication skills, with the ability to articulate information clearly.
• Proficiency with standard office software and experience with CRM systems is advantageous.
• Ability to remain calm and professional under pressure, especially during challenging customer interactions.
• A positive attitude and a genuine desire to help customers resolve their issues in Durban .
• High school diploma or equivalent qualification.

Benefits

• Competitive starting salary with regular performance reviews and potential raises.
• Benefits package including medical aid and pension fund contributions.
• Access to training programs designed to enhance customer service skills.
• Opportunities for career growth within the organization.
• A supportive team environment in our Durban office, fostering collaboration and professional development.

Our client is actively seeking a motivated Remote Customer Care Agent to join their expanding team, serving customers from the comfort of their own homes. This role is essential for delivering exceptional service and support, ensuring all customer needs are met promptly and professionally. As a