Client Care Specialist

Placements24; Durban; Hybrid; ZAR 201,000 - 335,000; Full time

Job summary

Placements24 is seeking a highly motivated Client Care Specialist to deliver outstanding remote support from home. You will be the primary contact for clients, addressing needs, resolving issues, and ensuring a positive customer experience for clients across Durban and beyond.

This fully remote role offers flexibility and requires proactivity, strong communication, and the ability to manage multiple tasks. You will help build strong client relationships and contribute to service excellence.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent written and verbal communication suited for remote interaction.
• Proficiency with standard office software and CRM systems.
• Ability to manage multiple tasks and prioritize.
• Self-motivated with ability to work independently and meet deadlines.

Responsibilities

• Handle incoming client inquiries via email, phone, and chat with prompt, accurate responses.
• Resolve client issues related to products or services and document actions in CRM.
• Educate clients on product features and best practices to maximize satisfaction.
• Proactively follow up to ensure issues are resolved.
• Gather client feedback and share insights with product and operations teams.
• Maintain professionalism and empathy in all interactions.

Skills

Customer service

Communication

Remote work

Multitasking

Tools

CRM systems

Office software

Job description

Our client seeks a highly motivated Client Care Specialist to deliver outstanding support services remotely. In this role, you will be the primary point of contact for clients, addressing their needs, resolving issues, and ensuring a positive customer experience. This is a fully remote position, offering flexibility while demanding a high level of proactivity and communication. You will contribute to building strong client relationships and upholding the company's commitment to service excellence from the comfort of your home office, supporting our clients across Durban and beyond.

Key Responsibilities

• Handle incoming client inquiries via email, phone, and chat, providing prompt and accurate responses.
• Resolve client issues related to products or services, documenting actions taken in the CRM.
• Educate clients on product features and best practices to maximize their satisfaction.
• Proactively follow up with clients to ensure their issues have been resolved satisfactorily.
• Gather client feedback and communicate insights to the product and operations teams.
• Maintain a high standard of professionalism and empathy in all client interactions.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent written and verbal communication skills, suitable for remote interaction.
• Proficiency with standard office software and CRM systems.
• Strong ability to manage multiple tasks and prioritize effectively.
• Self-motivated with the ability to work independently and meet deadlines.
• A genuine passion for helping customers and solving problems.

Benefits

• Competitive salary with remote work flexibility.
• Access to virtual training and professional development resources.
• Opportunities for career growth within the company.
• A supportive remote team culture.
• Contribute to client success from anywhere.