Lodge Manager

Phoenix Recruitment Limited; South Africa; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Game Lodge in the Grahamstown area is seeking a Lodge Manager to oversee the daily operations of the lodge and ensure exceptional guest experiences, efficient service delivery, and smooth coordination across departments.

The role is responsible for managing staff, maintaining facilities, and upholding the lodge’s brand and values, while leading operational excellence, guest satisfaction, and team performance.

Qualifications

• Grade 12 and hospitality qualification.
• Minimum 5 years' experience at a safari lodge operation with leadership.
• Valid driver's license.
• Excellent people, leadership and communication skills.
• Proficient in lodge software (Res-Request, Sage POS) and MS Office.

Responsibilities

• Oversee daily lodge operations, including accommodations, F&B, dining, activities, and guest services.
• Supervise and train lodge staff, schedule and manage performance.
• Ensure guest satisfaction and resolve issues with personalized service.
• Enforce health and safety standards.
• Stay updated on industry trends and best practices.
• Balance guest experience with financial targets and resource management.

Skills

Leadership

Staff management

Guest service

Communication skills

Hospitality knowledge

Education

Grade 12

Hospitality qualification

Tools

Excel

Res-Request

Sage POS

Windows Office

Job description

Game Lodge in the Grahamstown area is looking for a Lodge Manager to oversee the daily operations of the lodge to ensure exceptional guest experiences, efficient service delivery, and smooth coordination across departments.

This role is responsible for managing staff, maintaining facilities, ensuring compliance with health and safety standards, and upholding the lodge’s brand and values.

The Lodge Manager plays a key leadership role in driving operational excellence, guest satisfaction, and team performance, while balancing financial targets and resource management.

Duties

• Overall oversee daily operations of the lodge/ villa, including accommodations, food & beverage, dining, recreational activities, and guest services.
• Supervise lodge staff, including training, scheduling, and performance management.
• Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Ensure positive guest experience and great attention to detail throughout the guests' stay.

Requirements

• Grade 12
• A formal hospitality qualification
• At least 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
• Valid Driver's License
• A positive, energetic, and caring attitude.
• Willingness to assist in all departments.
• Fostering successful teamwork and building strong rapport within the team.
• Experience in running all aspects of the different lodge departments.
• Excellent People skills.
• Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
• Strong leadership and communication skills.
• Knowledge of wildlife conservation and sustainable practices.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure.
• Excellent knowledge of Food and Beverage and service
• Ability to communicate effectively in English

Lodge Manager • Grahamstown, Eastern Cape, ZA