Game Lodge Manager | Luxury Safari Lodge | Eastern Cape

HotelJobs; Oos-Kaap; On-site; ZAR 244,000 - 292,000; Full time

Job summary

HotelJobs partners with a luxury Eastern Cape lodge to recruit an experienced Lodge Manager who will oversee daily operations, guest services and all lodge departments. The role focuses on delivering personalised guest experiences, staff training and performance management, while maintaining health & safety standards and sustainable practices.

The successful candidate will lead with strong leadership, effective English communication and a hands‑on approach, valuing wildlife conservation and team

Qualifications

• 5 years’ experience in a similar safari lodge operations position.
• Experience in running all aspects of the lodge departments.
• Excellent knowledge of food and beverage and service.
• Strong leadership, communication and people skills.
• Excellent computer skills, including Windows and Microsoft Office (especially Excel), ResRequest and Sage POS.
• Organisational and problem-solving abilities, with the ability to work under pressure.
• Knowledge of wildlife conservation and sustainable practices.
• Willingness to assist in all departments.
• Ability to communicate effectively in English.
• A valid driver’s licence with driving experience, including confidence in driving a manual vehicle.

Responsibilities

• Oversee all lodge departments and daily operations.
• Monitor guest satisfaction and handle guest concerns with personalised service.
• Train, schedule and manage lodge staff performance.
• Uphold health and safety standards and sustainability practices.
• Balance financial targets with resource management.
• Coordinate with dining, recreation and other services.

Skills

Leadership

Experience management

Communication

People skills

English

Tools

ResRequest

Sage POS

Excel

Microsoft Office

Windows

Job description

??? ??????????? ??????????? is partnering with a luxury lodge in the Eastern Cape to recruit an experienced ????? ??????? This role is ideally suited to a hands‑on hospitality leader with a positive, energetic and caring attitude who takes pride in delivering personalised guest experiences. The successful candidate will oversee the daily operations of the lodge and villa, ensuring exceptional service, efficient delivery and smooth coordination across all departments. Reporting to the Operations Manager, the Lodge Manager will be responsible for accommodation, food and beverage, dining, recreational activities and guest services. The role includes supervising the lodge team through training, scheduling and performance management, while fostering successful teamwork and strong rapport within the team. The successful candidate will uphold the highest standards of guest satisfaction by providing personalised service, resolving guest concerns and paying great attention to detail throughout each stay. The role also involves maintaining facilities, enforcing health and safety standards and procedures, and upholding the brand and its values. The Lodge Manager plays a key leadership role in driving operational excellence, guest satisfaction and team performance, while balancing financial targets and resource management. Staying up to date on industry trends, regulations and best practices is essential, as is a genuine interest in wildlife conservation and sustainable practices.

Requirements

• Proven track record in leadership roles, with 5 years’ experience in a similar safari lodge operations position being highly advantageous
• Experience in running all aspects of the different lodge departments
• Excellent knowledge of food and beverage and service
• Strong leadership, communication and people skills
• Excellent computer skills, including Windows and Microsoft Office (especially Excel), ResRequest and Sage POS
• Excellent organisational and problem‑solving abilities, with the ability to work under pressure
• Knowledge of wildlife conservation and sustainable practices
• Willingness to assist in all departments
• Ability to communicate effectively in English
• A valid driver’s licence with driving experience, including confidence in driving a manual vehicle

Salary – R24 000 per month (negotiable) plus food allowance Start – ASAP

?PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Only open to South African Residents. Thank you!