Local Internal Sales Team Lead - Operations & Coaching

Pump and Abrasion Technologies; Gauteng; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Pump and Abrasion Technologies is seeking an Internal Sales Team Leader for the Local division in Gauteng. You will oversee the Local Internal Sales Administrators, ensure accurate order processing, and coordinate with Production, Dispatch and Finance to meet fulfilment deadlines.

You will monitor KPIs, assist with daily/weekly management reports, coach staff, and support the sales force with efficient operations and prompt handling of client queries to maintain high service levels.

Qualifications

• Matric / Grade 12 or higher qualification.
• 2-4 years' experience in Internal Sales.
• Experience leading, supervising, or mentoring a team.
• Knowledge of order processing, finance workflows and operations coordination.
• Strong proficiency in Microsoft Office, especially Excel and PowerPoint.
• Syspro knowledge advantageous.
• Exposure to managing sales-related reporting.
• Ability to communicate professionally and effectively with clients.

Responsibilities

• Oversee and assist daily operations of Local Internal Sales Administrators.
• Monitor KPIs, including accuracy, turnaround time, call activity, and quote conversions.
• Work closely with Production, Dispatch, and Finance to meet fulfilment deadlines.
• Follow up on all outstanding work daily and update the responsible salesperson.
• Support process improvements and assist with reporting for the Supervisor and Manager.
• Ensure all administrative tasks are completed within required timeframes.
• Support the sales force with general operations to help achieve departmental objectives.
• Assist and resolve customer and sales representative queries promptly and professionally.
• Communicate important customer feedback internally to relevant teams or management.
• Maintain high levels of customer satisfaction through excellent sales service for both internal and external customers.
• Train, coach, and develop Sales Administrators.
• Manage area-specific sales administration functions effectively.
• Assist with additional duties and activities as requested by management.

Skills

Organisational skills

Attention to detail

Communication skills

Leadership and coaching

Multitasking

Team player

Customer-focused mindset

Education

Matric / Grade 12

Tools

Microsoft Office

Excel

PowerPoint

Syspro

Job description

Pump and Abrasion Technologies is seeking an Internal Sales Team Leader for the Local division in Gauteng. You will oversee the Local Internal Sales Administrators, ensure accurate order processing, and coordinate with Production, Dispatch and Finance to meet fulfilment deadlines.

You will monitor KPIs, assist with daily/weekly management reports, coach staff, and support the sales force with efficient operations and prompt handling of client queries to maintain high service levels.