Library Assistant Library and Information Services

Mandela; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nelson Mandela University’s George Campus Library seeks a front-line Information Desk/ Circulation Assistant to support students and staff with access to resources and research assistance. You will handle circulation tasks, help with computer room bookings, and guide users in using library systems.

The role requires Grade 12 and at least 2 years of related academic library circulation experience, with weekend work and reliable transport.

Qualifications

• Candidates must have Grade 12 and 2 years of related professional library experience in circulation and information services at an academic library.
• Front-line circulation duties and information desk support are core responsibilities.
• Own transport and weekend availability are required.

Responsibilities

• Issue and receive library materials according to procedures.
• Process returns, renewals and other circulation transactions accurately.
• Assist users with circulation queries and resolve routine service questions.
• Maintain accurate circulation records and follow up on overdue materials.
• Assist with shelving and shelf reading of library collections.
• Assist with Reference and information queries at the Circulation desk.

Skills

Circulation desk ops

Bookings & access

Library information services

Customer service

Team collaboration

Computer skills

Active listening

Education

Grade 12

Tools

Library catalog databases

Job description

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

CORE PURPOSE OF JOB

To provide front-line information and circulation services at the George Campus Library, supporting students and staff with access to resources, front-line computer area support and research assistance. To promote and guide users on the use of library systems and ensure efficient circulation and information desk operations.

• Issue and receive library materials in accordance with library procedures.
• Process returns, renewals and other circulation transactions accurately.
• Assist users with circulation-related enquiries and resolve routine service queries.
• Maintain accurate circulation records and follow up on overdue materials where required.
• Assist with shelving and shelf reading of library collections.
• Assist with Reference and information queries at the Circulation desk

KEY PERFORMANCE AREAS

• Circulation Desk Operations
• Computer and study rooms Bookings and User Access
• Library User Support and Information Services
• Operational Support and Staff Relief
• Promotes, communicates and assist patrons about information services and resources available.
• Participate in Library and Information Services activities.

CORE COMPETENCIES

• Strong human resource, conflict management, problem-solving and decision-making skills.
• Advanced search skills to effectively search catalogues, databases and internet sources;
• Ability to work in a collaborative environment and participate in team development efforts;
• Excellent computer skills;
• Commitment to excellent customer services.
• Ability to listen and willingness to explain

REQUIREMENTS

In order to be considered for appointment to this post, candidates must possess:

Grade 12 (Matriculation Certification)

Required Minimum Experience: 2 year of related professional library experience in circulation and information services at an academic library

Ability to perform a variety of duties, often changing from one task to another

Own transport

The successful candidate will work weekends (07:30:16:00).