Library Assistant Library and Information Services

Nelson Mandela University; Gqeberha; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Nelson Mandela University’s George Campus Library seeks a front-line Information and Circulation Assistant to support students and staff with access to resources and library systems. You will manage circulation desk tasks, assist with shelving, and guide users in finding information.

This role requires Grade 12, at least 1 year of related library experience, and own transport. Weekend work is required as part of the duties at the George Campus Library.

Qualifications

• Grade 12 / Matriculation is required.
• At least 1 year of related professional library experience in circulation and information services at an academic library.
• Own transport is required.

Responsibilities

• Issue and receive library materials according to procedures.
• Process returns, renewals and other circulation transactions.
• Assist users with circulation-related queries and resolve routine service queries.
• Maintain circulation records and follow up on overdue materials.

Skills

Customer service

Communication

Problem solving

Teamwork

Computer skills

Education

Grade 12 / Matric

Job description

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.

CORE PURPOSE OF JOB

To provide front-line information and circulation services at the George Campus Library, supporting students and staff with access to resources, front-line computer area support and research assistance. To promote and guide users on the use of library systems and ensure efficient circulation and information desk operations.

• Issue and receive library materials in accordance with library procedures.
• Process returns, renewals and other circulation transactions accurately.
• Assist users with circulation-related enquiries and resolve routine service queries.
• Maintain accurate circulation records and follow up on overdue materials where required.
• Assist with shelving and shelf reading of library collections.
• Assist with Reference and information queries at the Circulation desk

KEY PERFORMANCE AREAS

• Circulation Desk Operations
• Computer and study rooms Bookings and User Access
• Library User Support and Information Services
• Operational Support and Staff Relief
• Promotes, communicates and assist patrons about information services and resources available.
• Participate in Library and Information Services activities.

CORE COMPETENCIES

• Strong human resource, conflict management, problem-solving and decision-making skills.
• Advanced search skills to effectively search catalogues, databases and internet sources;
• Ability to work in a collaborative environment and participate in team development efforts;
• Excellent computer skills;
• Commitment to excellent customer services.
• Ability to listen and willingness to explain

Requirements

In order to be considered for appointment to this post, candidates must possess:

• Grade 12 (Matriculation Certification)
• Required Minimum Experience: 1 year of related professional library experience in circulation and information services at an academic library
• Ability to perform a variety of duties, often changing from one task to another
• Own transport

The successful candidate will work weekends (07:30:16:00).

ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.