Leisure Centre Supervisor

Placements24; Noord-Kaap; On-site; ZAR 200,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Access to facility amenities

Career advancement opportunities

Supportive work environment

Job summary

Placements24 in South Africa seeks a experienced Leisure Centre Supervisor to oversee daily operations of a busy recreational facility, lead a team, ensure high standards of customer service, and manage resources for a safe and enjoyable environment.

You will supervise front-line staff, oversee health and safety compliance, handle bookings and memberships, resolve customer inquiries, and collaborate with management on scheduling, inventory and events to drive community engagement.

Qualifications

• Proven experience in a supervisory/management role within leisure or hospitality.
• Strong leadership, team management and customer service skills.
• Knowledge of health and safety regulations relevant to recreational facilities.
• Ability to handle conflict resolution and problem-solving effectively.
• First Aid and CPR certification is required.

Responsibilities

• Supervise and train front-line staff, including receptionists, lifeguards, and fitness instructors.
• Ensure smooth facility operation with adherence to health, safety, and regulatory standards.
• Manage daily cash handling, reconcile sales, and oversee bookings and memberships.
• Respond to customer inquiries, complaints, and concerns promptly and professionally.
• Enforce facility policies to maintain a safe and welcoming environment.
• Collaborate on scheduling, inventory management, and event coordination.

Skills

Leadership

Customer service

Health & safety

Conflict resolution

First Aid/CPR

Job description

About the Role

Our client is looking for an experienced and dedicated Leisure Centre Supervisor to oversee the daily operations of a busy recreational facility. You will lead a team of staff, ensure high standards of customer service, and manage facility resources to provide a safe and enjoyable environment for all patrons.

Key Responsibilities

• Supervise and train front-line staff, including receptionists, lifeguards, and fitness instructors.
• Ensure the facility operates smoothly, adhering to all health, safety, and operational regulations.
• Manage daily cash handling, reconcile sales, and oversee facility bookings and memberships.
• Respond to customer inquiries, complaints, and concerns promptly and professionally.
• Implement and enforce facility policies and procedures to maintain a safe and welcoming environment.
• Collaborate with management on scheduling, inventory management, and special event coordination.

Requirements

• Proven experience in a supervisory or management role within the leisure or hospitality industry.
• Strong leadership, team management, and customer service skills.
• Knowledge of health and safety regulations relevant to recreational facilities.
• Ability to handle conflict resolution and problem-solving effectively.
• First Aid and CPR certification is required.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead and develop a dedicated team.
• Access to facility amenities and potential for discounts.
• A supportive work environment focused on community engagement.
• Career advancement opportunities within the leisure sector.