Leisure Centre Operations Supervisor

Placements24; East London; On-site; ZAR 210,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Access to centre facilities

Professional development

Public service environment

Job summary

Placements24 in East London is seeking a proactive Leisure Centre Operations Supervisor to oversee daily operations of a popular facility. You will ensure a safe, clean, and welcoming environment for patrons while guiding front desk staff, gym attendants, and cleaners.

The role requires leadership in health and safety, customer service excellence, and the ability to manage schedules and budgets. Certification in First Aid and CPR is highly desirable, with opportunities for development within a

Qualifications

• Experience supervising staff in leisure, hospitality, or sports facilities.
• Knowledge of health and safety regulations for leisure centres.
• Strong customer service orientation and conflict resolution skills.
• Ability to manage budgets and allocate resources effectively.

Responsibilities

• Supervise and coordinate front desk staff, gym attendants, and cleaners.
• Ensure the centre is well-maintained, clean, and safe through regular inspections.
• Manage daily operational schedules, including opening and closing procedures.
• Handle patron inquiries, feedback, and complaints professionally and promptly.
• Oversee booking and management of facility spaces for events and activities.
• Assist in implementing new programs and operational improvements.

Skills

Staff supervision

Health & safety

Customer service

Conflict resolution

Budgets & resources

Time management

First Aid & CPR

Job description

About the Role

Our client is seeking a proactive and organized Leisure Centre Operations Supervisor to oversee the daily functioning of their popular facility in East London . This role is responsible for ensuring a safe, clean, and welcoming environment for all patrons, managing operational staff, and maintaining high standards across all centre activities, including sports, fitness, and community programs. The successful candidate will have a strong understanding of leisure facility management, excellent leadership capabilities, and a commitment to delivering exceptional customer service, contributing to the community's health and well-being.

Key Responsibilities

• Supervise and coordinate the activities of front desk staff, gym attendants, and facility cleaners.
• Ensure the centre is well-maintained, clean, and safe, conducting regular inspections.
• Manage daily operational schedules, including opening and closing procedures.
• Handle patron inquiries, feedback, and complaints in a professional and timely manner.
• Oversee the booking and management of facility spaces for events and activities.
• Assist in the implementation of new programs and operational improvements.

Requirements

• Previous experience in supervising staff within a leisure, hospitality, or sports facility.
• Strong understanding of health and safety regulations relevant to leisure centres.
• Excellent customer service and conflict resolution skills.
• Ability to manage operational budgets and resources effectively.
• Good organizational and time-management abilities.
• Certification in First Aid and CPR is highly desirable.

Benefits

• Competitive annual salary and potential for overtime.
• Access to centre facilities and fitness programs.
• Opportunities for professional development and training in facility management.
• A stable role within a community-focused organization.
• A supportive team environment dedicated to public service and recreation.