Learning & Development Facilitator

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Huntswood is seeking a passionate Learning & Development Facilitator to deliver transformative training that inspires growth, builds capability, and drives performance across the organisation.

You will energise sessions, tailor content to diverse learners, and help our people unlock their potential in a fast-paced, purpose-driven environment. Some sessions may be in person or virtual, leveraging MS Teams and other platforms.

Qualifications

• Minimum 3 years as a facilitator/trainer/SME in UK Insurance space.
• Experience in customer service is an advantage.
• Ability to deliver high-quality training in person and virtually.
• Strong interpersonal and communication skills.
• Familiarity with adult learning principles and diverse training methodologies.
• Well-organized with ability to adapt in a fast-paced environment.
• Proficient in MS Office including Teams for virtual training.

Responsibilities

• Deliver engaging training programs (onboarding, systems, soft skills, compliance) aligned with business values.
• Assess training needs, evaluate effectiveness, and provide post-training support.
• Collaborate with stakeholders to customize content and stay current with product knowledge.
• Provide coaching and real-time support to address knowledge gaps and employee development.

Skills

Facilitation

Training delivery

Stakeholder engagement

MS Teams

Tools

MS Teams

MS Office

Job description

We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.

In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities

• Deliver engaging and effective training programs (onboarding, systems, soft skills, compliance) tailored to diverse learning needs and aligned with business, client, and company values.
• Assess training needs, evaluate effectiveness, and provide post-training support to ensure continuous learning and skill application.
• Collaborate with stakeholders and subject matter experts to customize content and keep training relevant through up-to-date product and business knowledge.
• Provide ongoing coaching, mentoring, and real-time support (including Grad Bay groups) to address knowledge gaps and support employee development.

Minimum Requirements/Competencies - Please Read Through Carefully

• A minimum of 3 years of proven experience as a facilitator/trainer/SME in the UK Insurance space.
• Previous experience in customer service is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills. Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

Key Performance areas

Onboarding & Training Delivery

• Training Needs Analysis
• Learning Program Design & Development
• Assessment & Evaluation
• Stakeholder Engagement
• Learning Management System (LMS) Administration
• Continuous Improvement & Innovation
• Compliance & Record-Keeping
• Reporting

Interview Process

This Will Be a Two‑stage Interview Process

Stage 1

Will be an initial conversation with the Head of Training, focusing on functional expertise and core competencies.

Stage 2

Will be with the Director of Training and will further assess key competencies, behavioural capability, and industry‑leading experience.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

It’s not just about what we do, but how we do it — our behaviours are what make us special.