Control Hub Training Coordinator

ShopriteX; Bellville; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ShopriteX is seeking a Training Facilitator to equip employees with essential knowledge and skills for high‑quality service delivery. You will deliver practical training interventions, coach learners, and support continuous improvement with stakeholders across operations.

The role requires up to date training content, assessments, and effective feedback to drive readiness and performance improvements within a fast-paced environment.

Qualifications

• Diploma in Communications, Learning and Development or related field essential.
• 1-2 years’ experience in training facilitation in a service environment essential.
• Experience identifying learning needs from assessments and performance data essential.
• Familiarity with training design templates and toolkits essential.
• Proficiency in MS Office 365 and intermediate Excel essential.

Responsibilities

• Maintain high-quality training standards to support employee development and service delivery.
• Align training activities with operational goals and portfolio priorities.
• Use appropriate training methods and tools to improve learning effectiveness.
• Conduct training needs analyses with operational and leadership stakeholders.
• Ensure training materials are accurate, current, and aligned to standards and processes.
• Assess training effectiveness through learner feedback and observed performance.
• Facilitate training for new starters, processes, and initiatives.
• Coordinate training logistics, schedules, materials, and learner feedback.
• Support development and maintenance of training plans for roles within the portfolio.

Skills

Training facilitation

Learning needs analysis

Coaching

Stakeholder collaboration

MS Office 365

Education

Diploma in Communications, Learning and Development

Tools

Excel

MS Office 365

Learning management systems

Job description

About the job

The Training Facilitator equips employees with the knowledge and skills required to perform effectively in an operational service environment. The role supports training delivery by using operational insights, learner feedback, and performance trends to identify learning needs and deliver practical training interventions for teams and individuals.

The role facilitates training sessions, coaching, and learner evaluations to support employee readiness and consistent operational performance. It also supports content updates, knowledge-sharing resources, and continuous improvement activities in partnership with relevant stakeholders.

What you’ll do

Maintain high-quality standards for training to support effective employee development and service delivery.

Align training activities with operational goals and portfolio priorities.

Use suitable training methodologies and tools to improve learning effectiveness.

Conduct training needs analyses in collaboration with relevant operational and leadership stakeholders.

Ensure training materials are accurate, current, and aligned to applicable standards and processes.

Assess training effectiveness through learner feedback, assessments, and operational observations.

Identify learners who may require additional support and elevate concerns where appropriate.

Facilitate training for new starters, new processes, and operational initiatives.

Identify knowledge and skill gaps and recommend practical learning interventions.

Provide feedback and training insights to support continuous improvement.

Coordinate training logistics, schedules, materials, attendance records, and learner feedback.

Support the development and maintenance of training plans for roles within the portfolio.

Maintain training content and learning resources using relevant systems and platforms.

Research learning and development practices to enhance training quality and outcomes.

Facilitate online and in-person learning sessions that support a positive learning environment.

Develop or administer assessments to confirm learner understanding and readiness.

What you’ll bring

Diploma in Communications, Learning and Development, or a related field is essential. Relevant certifications or accreditations will be advantageous.

1-2 years’ experience in training facilitation, learning support, or training delivery within an operational or service-focused environment (essential).

Demonstrable experience in operational development needs of large teams and achieving improved service levels (essential).

Experience using assessments, feedback, and operational information to identify learning needs and support targeted training interventions (essential).

Familiarity with training design and development templates and toolkits (essential).

Proficiency in MS Office 365, particularly intermediate Excel skills (essential).

We value practical learning experiences and relevant experience may be considered where formal qualifications are not held.

Key Competencies and Work Ethic

People knowledge/skills development orientated thinker with strong practical training design and execution.

Creative ‘learning experience’ aptitude with a passion and excitement for development – see the potential and value that meaningful learning experiences can have for the business and our customers.

Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning, and execution. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns.

Communicator and presenter – Can confidently explain and simplify complex technical or process orientated concepts and their real-world advantages/disadvantages to a diverse business audience. Able to compile visual training materials and aids that tells a concise and compelling story and elicits confidence in the learning and development process.

Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.

Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change.

Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast. Plays an integral role in building the Customer Services learning & development muscle, constantly finding ways to leverage opportunities.

High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.