Team Leader

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Huntswood is seeking a Team Leader to drive performance and delivery for our clients and their customers. You will lead the team, set direction, and ensure quality, sales and operational efficiency. The role emphasizes guiding, coaching, and coordinating resources, while monitoring KPIs and providing timely feedback.

A background in financial services and people leadership is essential. This Durban-based position requires at least two years of leadership experience and a Matric/NQF 4, with a

Qualifications

• Minimum 2 years experience leading teams in financial services.
• Matric /NQF Level 4 qualification required.
• Experience in insurance, banking or consumer credit is preferred.

Responsibilities

• Provide direction and motivation to team members.
• Act as the first point of contact for team-related issues.
• Foster a positive and productive work environment.
• Assign tasks based on skills and workload.
• Monitor progress and ensure deadlines are met.
• Manage resources effectively.
• Track team performance against KPIs or goals.
• Conduct regular check-ins and feedback sessions.
• Identify training needs and support development.
• Serve as a link between management and the team.
• Communicate company policies, updates, and objectives.
• Resolve conflicts and maintain team harmony.
• Address operational challenges promptly.
• Escalate issues when necessary.
• Implement solutions to improve efficiency.
• Prepare and submit performance reports to managers.
• Highlight achievements and areas for improvement.

Skills

Planning

Leadership

Analytical

Conflict resolution

Strong communication

Education

Matric /NQF Level 4

Job description

Job Overview

Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency.

Job Responsibilities

• Leadership & Guidance
• Provide direction and motivation to team members.
• Act as the first point of contact for team-related issues.
• Foster a positive and productive work environment.
• Task Management
• Assign tasks based on skills and workload.
• Monitor progress and ensure deadlines are met.
• Manage resources effectively.
• Performance Monitoring
• Track team performance against KPIs or goals.
• Conduct regular check-ins and feedback sessions.
• Identify training needs and support development.
• Communication
• Serve as a link between management and the team.
• Communicate company policies, updates, and objectives.
• Resolve conflicts and maintain team harmony.
• Problem-Solving
• Address operational challenges promptly.
• Escalate issues when necessary.
• Implement solutions to improve efficiency.
• Reporting
• Prepare and submit performance reports to managers.
• Highlight achievements and areas for improvement.

Job Requirements

• Minimum 2 years experience leading teams - Essential
• Strong experience within the financial services space - e.g. Insurance/Banking/Consumer Credit
• Minimum qualification of Matric /NQF Level 4

Required Skills

• Planning
• Leadership
• Analytical
• Conflict resolution
• Strong communication

Core Behavior

Huntswood's employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your A Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

It's not just about what we do, but the way we do it. And it's our values that make us special.

NB: All appointments are subject to the positive outcome of pre-employment verification checks.