Customer Service Advisor

CXP are now part of the Huntswood Group

Cape Town

On-site

ZAR 134,000 - 201,000

Full time

3 days ago

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Benefits offered by this job

Fully covered medical insurance

Performance-based incentives

Attendance bonuses

Monday breakfasts and dignity packs

Career development programmes

Collaborative culture

Job summary

Huntswood, part of the ResultCX family, is hiring Customer Service Advisors to handle webchat and voice interactions. You’ll manage multiple chats and calls, deliver high-quality service, build rapport, and resolve issues at first contact.

We are looking for Matric/NQF4, clear credit and criminal record, at least 1 year in customer service, and UK market/insurance knowledge. Strong written and verbal communication, and adaptability are essential.

Qualifications

Matric or NQF Level 4 completed.
Clear credit and criminal record.
Minimum 1 year in customer service (webchat + voice).
UK market knowledge and insurance experience preferred.
Strong written and verbal communication skills.
Able to adapt to different customer needs.

Responsibilities

Manage multiple webchat conversations while handling inbound calls.
Deliver high-quality service according to standards and SLAs.
Build rapport and trust with customers using clear communication.
Resolve customer issues at first point of contact.
Maintain accuracy and attention to detail.
De-escalate complaints by resolving issues at first call.

Skills

Customer service

Communication skills

De-escalation

Adaptability

Education

Matric / NQF Level 4

Job description

Job Description

We’re Hiring: Customer Service Advisors (Webchat & Voice)

Join Huntswood – A ResultCX Company

Are you a confident communicator with a passion for customer service?

Do you thrive in a fast‑paced environment and love creating WOW moments?

If your answer is YES, then this is your next big opportunity!

What You’ll Do

Manage multiple webchat conversations while handling inbound calls professionally
Deliver high‑quality service in line with performance standards and SLAs
Build rapport and trust with customers using clear, empathetic communication
Resolve customer issues at first point of contact
Maintain exceptional accuracy and attention to detail
Ability to de‑escalate customer complaints by resolving expressions of dissatisfaction at first point of call

What You Bring

Matric / NQF Level 4
Clear credit & criminal record
Minimum 1 year experience in customer service (webchat + voice)
Understanding of UK market (insurance experience is essential)
Strong written and verbal communication skills
Ability to adapt to different customer needs

Why You’ll Love Working With Us – Benefits

Joining Huntswood means being part of a company that puts people first. Our benefits include:

Fully covered medical insurance — 100% paid for, because your health comes first
Performance-based incentives — your hard work = real rewards
Attendance bonuses — show up, get rewarded
Monday breakfasts & dignity packs — start the week supported
Growth & career development programmes — your future is our priority
A collaborative, positive, people‑centric culture — a place where you truly belong

Ready to Step Into Your Next Big Opportunity?

If you're driven, customer-focused, and ready to join a dynamic global team, we want to hear from you!

Apply today and be part of something incredible with Huntswood.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

Own it — take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership