Learning Administrator

Herotel Telecoms (Pty) Ltd; Stellenbosch; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Stellenbosch is seeking a Learning Administrator to plan, administer and track skills development. You will keep the Learning Management System running smoothly and ensure all learning interventions are well documented and reported.

The role requires 3–5 years of relevant experience, strong MS Office and Excel skills, and a passion for people development. A dynamic, detail-oriented mindset and ability to work both independently and in a team are essential.

Qualifications

• Grade 12 is required.
• An qualification in Education, ETDP, Industrial Psychology or HR is considered.
• Additional certificates in Learning and Development, Project Management or Administration are advantageous.
• 3–5 years’ experience coordinating, facilitating, or managing development projects in a large company.
• Knowledge of SETAs and SA skills development legislation.
• Experience with LMS or scheduling systems is advantageous.
• Experience in telecommunications or technology sectors preferred.
• Proficiency in MS Office, especially Excel.
• Excellent administrative, time management and prioritisation skills.
• Strong data gathering and analysis abilities.
• Good written and verbal communication; customer care oriented.

Responsibilities

• Assist with learning pathway design and implementation with HR and operations.
• Support Training Needs Analysis and consolidate into a Training Plan.
• Coordinate national initiatives and project-based training end-to-end.
• Coordinate and consolidate skill development nominations and registrations.
• Promote skills development and ensure policy compliance.
• Administer and support learners on the LMS and related platforms.
• Coordinate training interventions and resources.
• Quality assure external learning resources and programmes.
• Build and track SETA relationships and funding opportunities.
• Maintain training records and reporting for WSP/ATR submissions.
• Record meeting minutes and maintain procedural registers.

Skills

Data analysis

Administrative skills

Communication skills

Customer care

Attention to detail

People development

Independent work

Team collaboration

Problem solving

Education

Grade 12

Education/ETDP/Industrial Psychology/HR qualification

Tools

MS Office

Smartsheet

Learning Management System (LMS)

Job description

Are you a people focused, detail driven administrator with a passion for developing others? Join our Learning and Development team as a Learning Administrator in Stellenbosch, where you’ll plan, administer and track skills development, keep our Learning Management System running smoothly and make sure every learning intervention is well documented and accurately reported on.

This role is perfect for an organised, proactive and resilient administration who loves seeing people grow, thrives in a dynamic environment and takes pride in strong records, sharp reporting and SETA ready submissions.

What you’ll do:

• Assist with learning pathway design and implementation, working closely with HR and the operational teams
• Support with Training Needs Analysis and consolidate needs into a Training Plan, identifying training needs and trends along the way
• Coordinate and schedule key national initiatives and project based training activities from start to finish
• Coordinate and consolidate skills development nominations and registrations
• Promote skills development across the organisation and make sure employees, trainers and providers follow established guidelines, policies and procedures
• Administer and support learners on the Learning Management System and related platforms, including compiling and testing learning content and systems
• Coordinate, monitor and support training interventions and their related resources
• Quality assure external learning resources and programmes, solving problems and taking corrective action where needed
• Build the SETA relationship, investigate funding opportunities and keep track of levy payments within the Group
• Uphold partnership agreements with internal customers and suppliers
• Create and maintain accurate training records, including registration forms, online attendance registers and feedback and evaluation forms
• Provide timely and accurate reporting on all learning interventions, consolidate programme feedback and suggest improvement plans based on trends
• Quality assure the monthly training reports and compile the annual training report for the WSP and ATR submissions to the SETA
• Keep minutes for Learning and Development meetings and maintain a register of procedures, flagging upcoming review dates to the Training Manager and team

What you’ll need:

• Grade 12
• A qualification in Education, ETDP, Industrial Psychology, HR or a related field will be considered
• Additional certificates in Learning and Development, Project Management or Administration will be an advantage
• At least 3 to 5 years’ working experience as a coordinator, facilitator, skills development facilitator, project manager, programme manager or similar role in a large company
• Knowledge of SETAs and South African skills development legislation
• Experience working with Learning Management Systems or scheduling systems will be advantageous
• Experience in a telecommunications or technology company is preferred
• Computer literacy, with proficiency in MS Office and strong Excel skills (Smartsheet would be advantageous)
• Strong data gathering and analysis skills
• Excellent administrative, time management and prioritisation skills with a keen eye for detail
• Good oral and written communication skills and strong customer care
• Problem solving skills and the resilience to work under pressure and deadlines
• The ability to work independently and as part of a team in a dynamic environment
• A genuine passion for people and their development

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.