Lead Warmer: High-Impact Lead Qualifier

Dis-Chem Life; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Purpose-led role

High-energy team

Skill development

Job summary

Dis-Chem Life in Gauteng seeks a Lead Warmer to engage new leads, build rapport, and pre-qualify prospects before handing them to the sales team. This role emphasizes a human-centred first impression and accurate data capture.

You will operate in a fast-paced environment, meet daily lead targets, and maintain compliance with FAIS and data-protection standards while representing the Dis-Chem Life brand.

Qualifications

• 1–2 years’ experience in a call centre, sales support, customer service, or telesales role.
• Experience in life insurance, financial services, or a lead generation environment advantageous.
• Comfortable working with CRMs, call centre systems, or lead management tools.
• Strong typing, data capturing accuracy, and administrative discipline.
• Experience working with targets and structured processes.

Responsibilities

• Contact all new leads within defined SLA timeframes (speed-to-lead).
• Establish rapport with customers using warm, professional dialogue.
• Pre-qualify customers using a structured framework to assess interest, need, and eligibility.
• Accurately capture all customer information and conversation notes in our system.
• Identify high-potential leads and transfer/escalate them to the sales team.
• Ensure every customer receives an excellent first impression of Dis-Chem Life.

Skills

Call centre experience

Sales support

Customer service

Telesales

Education

Matric / Grade 12

Clear Criminal and Credit Record

Tools

CRM software

Job description

Dis-Chem Life in Gauteng seeks a Lead Warmer to engage new leads, build rapport, and pre-qualify prospects before handing them to the sales team. This role emphasizes a human-centred first impression and accurate data capture.

You will operate in a fast-paced environment, meet daily lead targets, and maintain compliance with FAIS and data-protection standards while representing the Dis-Chem Life brand.