Lead UX Researcher

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Leadership development

Job summary

Placements24 in Soweto is seeking an experienced Lead UX Researcher to plan, execute, and analyze studies that reveal user needs, behaviors, and motivations. You will translate findings into actionable insights that steer product strategy and design decisions, ensuring our products are usable and user-centered.

The role includes mentoring junior researchers and collaborating with product, design, and engineering teams in a hybrid work environment.

Qualifications

• Proven experience as a UX Researcher or similar role, with a strong portfolio showcasing research methodologies and impact.
• Expertise in a wide range of qualitative and quantitative research methods.
• Proficiency in research tools and platforms.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, presentation, and collaboration skills.
• Bachelor's or Master's degree in HCI, Psychology, Sociology, Anthropology, or a related field.

Responsibilities

• Lead the end-to-end UX research process, including defining research objectives, methodologies, and timelines.
• Plan and conduct various research studies, such as user interviews, usability testing, surveys, and ethnographic studies.
• Analyze qualitative and quantitative research data to identify key insights, patterns, and user pain points.
• Communicate research findings and strategic recommendations clearly and persuasively to cross-functional teams and stakeholders.
• Mentor and guide junior UX researchers, fostering their professional growth.
• Collaborate with product managers, designers, and engineers to integrate user insights into product development.

Skills

UX Research

Portfolio

Qualitative & Quantitative methods

Analytical thinking

Communication

Team Leadership

Education

Bachelor's or Master's in HCI / Psychology / Sociology / Anthropology

Tools

Usability testing tools

Survey tools

Data analysis tools

Job description

About the Role

Our client is seeking an experienced and insightful Lead UX Researcher to guide user research initiatives, operating under a hybrid work model in Soweto . This critical role involves planning, executing, and analyzing user research to deeply understand user needs, behaviors, and motivations. You will translate research findings into actionable insights that inform product strategy and design decisions, ensuring our products are user-centered and meet the highest standards of usability. Working within a collaborative environment in Gauteng , you will mentor junior researchers and champion a user-centric approach across the organization.

Key Responsibilities

• Lead the end-to-end UX research process, including defining research objectives, methodologies, and timelines.
• Plan and conduct various research studies, such as user interviews, usability testing, surveys, and ethnographic studies.
• Analyze qualitative and quantitative research data to identify key insights, patterns, and user pain points.
• Communicate research findings and strategic recommendations clearly and persuasively to cross-functional teams and stakeholders.
• Mentor and guide junior UX researchers, fostering their professional growth.
• Collaborate with product managers, designers, and engineers to integrate user insights into product development.

Requirements

• Proven experience as a UX Researcher or similar role, with a strong portfolio showcasing research methodologies and impact.
• Expertise in a wide range of qualitative and quantitative research methods.
• Proficiency in research tools and platforms.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, presentation, and collaboration skills.
• Bachelor's or Master's degree in HCI, Psychology, Sociology, Anthropology, or a related field.

Benefits

• Competitive salary and comprehensive benefits package.
• Hybrid work arrangement offering flexibility and in-office collaboration.
• Opportunities for leadership development and professional growth.
• A collaborative and user-focused work environment in Soweto . The chance to shape user experiences for a wide range of products.