Senior UX Researcher

Placements24; Rustenburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Professional development opportunities

Job summary

Placements24 in Rustenburg, North West, seeks a Senior UX Researcher to lead user-centred research and translate insights into actionable design recommendations.

You will plan and conduct usability studies, interviews, surveys, and fieldwork, synthesize findings, and collaborate with product, design, and engineering teams to shape product roadmaps. A hybrid work model offers flexibility between remote work and in-person collaboration in the North West region.

Qualifications

• Minimum of 5 years of experience in UX research with a strong portfolio.
• Proven expertise in usability testing, interviews, surveys, and ethnography.
• Ability to synthesize qualitative and quantitative data into actionable insights.
• Excellent communication, presentation, and storytelling skills.

Responsibilities

• Plan, design, and conduct comprehensive user research studies.
• Analyze data to identify user needs, pain points, and behaviours.
• Synthesize findings into clear, actionable insights and recommendations.
• Collaborate with product teams to define research objectives and roadmaps.
• Develop personas and journey maps to represent user needs.

Skills

UX research

Qualitative methods

Quantitative methods

Communication

Education

Bachelor's or Master's in HCI/Psychology/Sociology/Anthropology

Tools

UserTesting

SurveyMonkey

Optimal Workshop

Job description

About the Role

Our client, a leader in digital product development based in **Rustenburg**, is seeking an experienced Senior UX Researcher to join their dynamic team. This role is instrumental in driving user-centred design decisions by conducting in-depth research and translating insights into actionable recommendations. You will lead research initiatives, employ a variety of qualitative and quantitative methods, and collaborate closely with product managers, designers, and engineers to ensure our products meet user needs and expectations. This hybrid position offers a compelling mix of remote work and in-office collaboration, providing flexibility while fostering team synergy in **North West** province. We are looking for a candidate passionate about understanding user behaviour and advocating for the user throughout the product lifecycle.

Key Responsibilities

• Plan, design, and conduct comprehensive user research studies, including usability testing, interviews, surveys, and field studies.
• Analyze qualitative and quantitative data to identify user needs, pain points, and behaviours.
• Synthesize research findings into clear, concise, and actionable insights and recommendations.
• Collaborate closely with product teams to define research objectives and integrate findings into product roadmaps.
• Develop user personas, journey maps, and other artifacts to represent user needs and experiences.
• Present research findings and recommendations to stakeholders at all levels of the organisation.
• Advocate for the user and champion user-centred design principles across the company.
• Stay current with the latest UX research methodologies and best practices.
• Mentor junior researchers and contribute to the growth of the UX research practice.
• Ensure ethical research practices and data privacy compliance.

Requirements

• Minimum of 5 years of experience in UX research, with a strong portfolio showcasing research methodologies and impact.
• Proven expertise in conducting various research methods (usability testing, user interviews, surveys, ethnography, etc.).
• Proficiency in analyzing qualitative and quantitative data and synthesising findings.
• Excellent communication, presentation, and storytelling skills.
• Experience working collaboratively with product managers, designers, and engineers.
• Familiarity with research tools and platforms (e.g., UserTesting.com, SurveyMonkey, Optimal Workshop).
• Strong understanding of product development lifecycles and agile methodologies.
• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• Ability to work effectively in a hybrid work model, balancing remote and in-office collaboration.
• Experience within the creative and digital sector highly desirable.

Benefits

• Competitive salary and benefits package, including health insurance and retirement contributions.
• Flexible work arrangement, allowing for a balance between remote work and in-office collaboration in **Rustenburg**.
• Access to continuous professional development opportunities, including training, workshops, and conference attendance.
• Supportive and inclusive work environment, with ample opportunities for career growth.

Join a team dedicated to creating exceptional user experiences.