Lead Field Service Technician

Placements24; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Retirement annuity

Extensive training

Travel allowances

Per diems

Career development

Job summary

Placements24 is seeking a Lead Field Service Technician to manage installation and maintenance of industrial machinery in the Cape Town area. This hands-on leadership role involves extensive travel to client sites and driving a team to deliver high-quality service.

You will train junior technicians, develop service strategies, and ensure compliance with safety regulations while maintaining thorough service records and reporting.

Qualifications

• 7+ years in field service or maintenance roles
• 2+ years in leadership
• Trade qualification in mechanical/electrical/fitting engineering

Responsibilities

• Lead a team of field service technicians and provide technical guidance
• Perform complex installations, preventive maintenance and repairs on industrial machinery
• Diagnose mechanical, electrical, hydraulic, and pneumatic issues
• Manage service schedules and prioritize tasks to meet client demands
• Train clients and junior technicians on equipment operation and maintenance
• Maintain detailed service reports and ensure safety compliance

Skills

Leadership

Customer service

Problem solving

Team mentoring

Communication

Education

Trade Qualification in Mechanical/Electrical/Fitting

Tools

Diagnostic tools

Testing equipment

Job description

About the Role

Our client, a major manufacturer of industrial machinery, is seeking a dynamic and experienced Lead Field Service Technician to manage and execute critical installation and maintenance operations in the Cape Town, Western Cape region. This leadership role requires a strong technical background, excellent problem-solving skills, and the ability to guide a team of technicians. You will be responsible for ensuring that our clients' equipment is installed, maintained, and repaired to the highest standards, minimizing downtime and maximizing operational efficiency. This position involves extensive travel to client sites, requiring a flexible approach and a commitment to delivering exceptional customer service. You will play a key role in training junior technicians, developing service strategies, and ensuring compliance with safety regulations. We are looking for a hands‑on leader with a passion for mechanical and electrical systems and a drive for technical excellence. This is an opportunity to make a significant impact on client satisfaction and operational success.

Key Responsibilities

• Lead and mentor a team of field service technicians, providing technical guidance and support.
• Perform complex installations, preventative maintenance, and repairs on industrial machinery.
• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues.
• Ensure all service activities are completed efficiently and to the highest quality standards.
• Manage service schedules and prioritize tasks to meet client demands.
• Develop and implement effective maintenance strategies to prolong equipment life.
• Conduct on-site training for clients and junior technicians on equipment operation and maintenance.
• Maintain detailed service reports, documenting all work performed and parts used.
• Adhere to all health, safety, and environmental regulations.
• Liaise with the engineering and sales departments to resolve technical challenges and identify opportunities.
• Manage spare parts inventory and ensure adequate stock levels at client sites.
• Respond to emergency service calls as required.

Requirements

• Trade Qualification in Mechanical, Electrical, or Fitting Engineering.
• Minimum of 7 years of experience in field service or maintenance roles, with at least 2 years in a leadership capacity.
• Proven expertise in diagnosing and repairing complex industrial equipment.
• Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems.
• Proficiency with diagnostic tools and testing equipment.
• Experience reading and interpreting technical manuals, schematics, and blueprints.
• Excellent leadership, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in a demanding environment.
• Valid driver's license and a clean driving record.
• Willingness to travel extensively within the assigned region.
• Basic computer literacy and experience with service management software.

Benefits

• Competitive base salary with attractive performance bonuses.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical aid and retirement annuity.
• Extensive training on new equipment and technologies.
• Generous travel allowances and per diems.
• Opportunity to lead a high-performing team.
• Paid time off and company holidays.
• Uniform and personal protective equipment provided.
• Long-term career development prospects.
• Employee assistance program.