Launch Your Call Centre Career: 6-Month Learnership

Europcar (Motus Corporation); Johannesburg; Vor Ort; ZAR 56.000 - 89.000; Vollzeit

Zusammenfassung

Europcar in Bruma, Johannesburg offers a 6-month fixed-term learnership for unemployed youth leading to a national qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners gain exposure to call centre operations including reservations, customer service, rental administration and sales support.

Applications close 12 November 2026. Requirements include being unemployed and available full-time, aged 19–25, Grade 12, English proficiency, basic computer

Qualifikationen

• Unemployed and available full-time for the learnership.
• Aged 19 to 25 (flexibility may apply).
• Grade 12 (Matric) or equivalent.
• Proficient in English; other SA languages an advantage.
• Basic computer literacy (MS Office, email, internet).
• Valid driver's licence is an advantage.
• Willing to undergo criminal and credit checks.
• Willing to work shifts, weekends, public holidays and overtime.

Aufgaben

• Complete learnership classroom training, assessments and portfolio of evidence.
• Answer inbound customer calls.
• Process rental reservations, amendments, extensions and cancellations.
• Handle enquiries on vehicle availability, pricing and policies.
• Resolve complaints and upscale complex issues.
• Maintain accurate customer records.

Kenntnisse

English proficiency

MS Office

Basic computer literacy

Ausbildung

Grade 12

Tools

MS Office

Jobbeschreibung

Europcar in Bruma, Johannesburg offers a 6-month fixed-term learnership for unemployed youth leading to a national qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners gain exposure to call centre operations including reservations, customer service, rental administration and sales support.

Applications close 12 November 2026. Requirements include being unemployed and available full-time, aged 19–25, Grade 12, English proficiency, basic computer