12-Month BPO Learnership: Contact Centre Support

Afrizan People Intelligence; Wes-Kaap; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Certificate in Contact Centre & Business Process Outsourcing Support

Job summary

Afrizan People Intelligence in South Africa is offering a Graduate Learnership Opportunity in Contact Centre & Business Process Outsourcing. This 12-month programme aims to provide recent graduates with crucial workplace experience while earning a recognized qualification at NQF Level 3.

The successful candidates will gain hands-on experience, mentoring, and the chance to develop customer service and business skills, preparing them for a career in BPO.

Qualifications

• Must be available for the full 12-month learnership programme.
• Must reside within 20km of Salt River, Cape Town.
• Reliable transport to and from work is necessary.

Responsibilities

• Assist customers through various communication channels.
• Provide professional and efficient customer service.
• Resolve customer queries and elevate complex issues when required.
• Maintain accurate customer information and records.

Skills

Excellent verbal and written communication skills

Positive attitude and willingness to learn

Ability to work well in a team environment

Computer literate with basic Microsoft Office skills

Education

Matric certificate

South African citizenship

Job description

Afrizan People Intelligence in South Africa is offering a Graduate Learnership Opportunity in Contact Centre & Business Process Outsourcing. This 12-month programme aims to provide recent graduates with crucial workplace experience while earning a recognized qualification at NQF Level 3.

The successful candidates will gain hands-on experience, mentoring, and the chance to develop customer service and business skills, preparing them for a career in BPO.