Call Centre Agent Learner

Europcar (Motus Corporation); Johannesburg; On-site; ZAR 56,000 - 89,000; Full time

Job summary

Europcar in Bruma, Johannesburg offers a 6-month fixed-term learnership for unemployed youth leading to a national qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners gain exposure to call centre operations including reservations, customer service, rental administration and sales support.

Applications close 12 November 2026. Requirements include being unemployed and available full-time, aged 19–25, Grade 12, English proficiency, basic computer

Qualifications

• Unemployed and available full-time for the learnership.
• Aged 19 to 25 (flexibility may apply).
• Grade 12 (Matric) or equivalent.
• Proficient in English; other SA languages an advantage.
• Basic computer literacy (MS Office, email, internet).
• Valid driver's licence is an advantage.
• Willing to undergo criminal and credit checks.
• Willing to work shifts, weekends, public holidays and overtime.

Responsibilities

• Complete learnership classroom training, assessments and portfolio of evidence.
• Answer inbound customer calls.
• Process rental reservations, amendments, extensions and cancellations.
• Handle enquiries on vehicle availability, pricing and policies.
• Resolve complaints and upscale complex issues.
• Maintain accurate customer records.

Skills

English proficiency

MS Office

Basic computer literacy

Education

Grade 12

Tools

MS Office

Job description

Europcar in Bruma, Johannesburg, is offering a 6-month fixed-term learnership for unemployed youth leading to a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners gain exposure to call centre operations including reservations, customer service, rental administration and sales support. Applications close 12 November 2026.

Requirements

• Unemployed and available full-time for the learnership
• Aged 19 to 25 (flexibility may apply)
• Grade 12 (Matric) or equivalent
• Proficient in English; other SA languages an advantage
• Basic computer literacy (MS Office, email, internet)
• Valid driver's licence is an advantage
• Willing to undergo criminal and credit checks
• Willing to work shifts, weekends, public holidays and overtime

Responsibilities

• Complete learnership classroom training, assessments and portfolio of evidence
• Answer inbound customer calls
• Process rental reservations, amendments, extensions and cancellations
• Handle enquiries on vehicle availability, pricing and policies
• Resolve complaints and upscale complex issues
• Maintain accurate customer records

Application tips

• Learnerships are for people with little or no experience — apply even if your CV is short.
• Mention that you are unemployed and available immediately.