L1 Network Engineer (CCNA) – Proactive IT Support

Boardroom Appointments; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Cisco Certified Network Associate who provides managed IT services, monitors client infrastructure, and resolves incidents to meet SLAs. The role focuses on first line support for standard and low complexity issues.

The ideal candidate has IT/Computing qualification, ITIL Foundation, CCNA Enterprise, and knowledge of Cisco Firewalls/ Routers. CCNP Enterprise or FortiGate SDWAN is an advantage.

Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Up to date and relevant ITIL certification (Foundation Level)
• CCNA Enterprise
• CCNP Enterprise an advantage
• FortiGate SDWAN an advantage
• Cisco Firewalls and Routers

Responsibilities

• Monitor client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and elevate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Skills

Communication

Cross-cultural collaboration

Project planning

Pressure handling

Active listening

Adaptability

Client focus

Education

IT/Computing degree or diploma

Tools

FortiGate SDWAN

Cisco Firewalls & Routers

Job description

Boardroom Appointments in Cape Town is seeking a Cisco Certified Network Associate who provides managed IT services, monitors client infrastructure, and resolves incidents to meet SLAs. The role focuses on first line support for standard and low complexity issues.

The ideal candidate has IT/Computing qualification, ITIL Foundation, CCNA Enterprise, and knowledge of Cisco Firewalls/ Routers. CCNP Enterprise or FortiGate SDWAN is an advantage.