KWG263457 - Retail Assistant

NHS Ayrshire & Arran; Aberdeen; On-site; ZAR 177,000 - 221,000; Part time

Job summary

NHS Scotland in Aberdeen is seeking a Retail Assistant for the Royal Cornhill Hospital Cafe. This permanent role is 15 hours per week, Monday to Friday 11:30–14:30, and includes Barista coffee service, cash handling and EPOS tills experience.

You will help provide patients, staff and visitors with high-quality, safe food and beverages, while maintaining cleanliness and complying with HACCP and health & safety standards. Training provided.

Qualifications

• Face‑to‑face customer service in a busy environment.
• Barista style coffee service experience.
• Retail/food & beverage knowledge from training or experience.
• Knowledge of HACCP, food safety and health & safety procedures.
• Customer service focus with good communication and attention to detail.
• Numerate, literate and practical with initiative.
• Basic IT skills and ability to use EPOS tills.
• Cash handling experience and accuracy.
• Health & safety conscious and calm under pressure.
• Works well in a team and follows instructions.

Responsibilities

• Assist in providing patients, staff and visitors with high‑quality, customer‑focused service.
• Maintain cleanliness and operation of the Retail Units and equipment.
• Ensure high levels of food safety, service and customer satisfaction.

Skills

Customer service

Barista

Cash handling

EPOS tills

Basic IT skills

Team player

Tools

EPOS tills

Chip and pin

Job description

Retail Assistant – Royal Cornhill Hospital Cafe

15 hours per week

Monday – Friday – 11:30-14:30

Permanent

Band 2

We are looking for someone to assist the organisation in providing patients, staff and visitors with a high quality, customer focused and safe retail beverage and foodservice, by contributing to the operation and cleanliness of the Retail Units and their associated equipment whilst ensuring high levels of food safety, service and customer satisfaction. (Based at Royal Cornhill Hospital Cafe but may have to work in other units if required)

To apply for this post, applicants must meet the following criteria:

• Previous experience working face to face with the public in a busy, fast paced customer-service centred role which meets the customer expectations.


• Experience of ‘Barista’ style coffee service.


• Retail, food & beverage service knowledge acquired through training and experience.


• Ability to undertake & retain knowledge through induction & on-the-job training relating to HACCP,


• food safety, customer service and health & safety


• Customer service focused with good communication skills & attention to detail.


• Numerate, literate & practical with the ability to use initiative.


• Basic IT skills.


• Working knowledge of EPOS tills, chip and pin transactions & previous cash handling experience.


• Health & safety conscious.


• Calm, pleasant disposition.


• Person-centred with a genuine interest in working with the public.


• The ability to work well under pressure.


• The ability to follow clear instructions.


• Works well as part of a team.

In addition to the competencies and qualifications noted above, we are looking for applicants who can demonstrate evidence to support our organisational ‘values and behaviours’ which are;

• Care & Compassion


• Dignity & Respect


• Openness, Honesty & Responsibility


• Quality & Teamwork

Applicants should be able to show enthusiasm for continuous learning and development, a professional attitude and a passion for working within the wider healthcare care team.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

For informal discussion, please contact: [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.