KEY ACCOUNTS MANAGER (SECUREDRIVE)

Fidelity Services Group; KwaZulu-Natal; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Fidelity Services Group is seeking a driven Key Account Manager in KwaZulu-Natal to achieve sales targets through B2B and SME engagements. You will support key accounts, develop new business through a structured prospecting plan, and ensure customer satisfaction by addressing needs and coordinating cross-functional efforts.

The role requires 3+ years of experience, strong communication, and proficiency in MS Office.

Qualifications

• Matric / Grade 12 is required.
• Relevant qualification or degree is advantageous.
• Minimum 3 years of experience in a sales/Key Account role.
• Excellent verbal and written communication skills.
• Computer literate with MS Office, Excel and PowerPoint.
• Strong interpersonal skills; telematics experience is advantageous.

Responsibilities

• Source and acquire new business in B2B and SME through an ongoing prospecting plan.
• Generate business in assigned accounts and attain new accounts in line with targets.
• Ensure client needs and expectations are met by the business.
• Maintain knowledge of competitors' products, pricing, and strengths.
• Ensure profitable sales volume and targets are met.
• Assess and validate consumer needs while maintaining high customer satisfaction.
• Collaborate with customer support and resource management to meet objectives.
• Follow up orders and assist with timely collections of invoices.
• Develop budgets and manage issues with internal and external customers.
• Help develop initiatives to increase customer satisfaction and retention.
• Prepare detailed proposals/quotes per consumer requirements.

Skills

Verbal & written communication

Interpersonal skills

Time management

Planning & organizing

Attention to detail

Problem solving

Analytical thinking

Education

Matric/Grade 12

Relevant qualification/degree advantageous

Tools

MS Office

Excel

PowerPoint

Job description

Vacancy :

Key Account Manager

Overall purpose of the job:

The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

Duties & Responsibilities

• Source and acquire new business in B2B and SME through an ongoing prospecting plan
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client's needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met
• Assess, clarify, and validate the consumers' needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business's standards
• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers' expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer's requirements

Minimum Qualifications And Experience

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment