Key Accounts Manager (Sales)

ProDevelopment Group; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

IZI South Africa seeks a dynamic Key Accounts Manager to drive sales growth in the Cape Town region. You will develop regional strategies, acquire high-value clients, and oversee negotiations, tenders, and quotations.

You will mentor Account Executives, monitor pipelines and calls, and ensure KPI alignment while coordinating with operations to sustain client relations and revenue growth.

Qualifications

• Grade 12 minimum education.
• Sales/Marketing Diploma or equivalent experience preferred.
• FICA accreditation is required/advantageous.
• Minimum 4 years in a high-level sales/accounts role.
• Proven leadership of sales teams and ability to drive revenue.

Responsibilities

• Develop and execute a strategic regional sales plan to achieve growth targets, focusing on corporate/high-value accounts.
• Identify and secure new corporate and high-value customer accounts.
• Lead negotiations, tender prep, and quotation approvals for strategic opportunities.
• Manage customer retention and limit off-business processes.
• Provide leadership, coaching, and mentoring to Account Executives and sales staff.

Skills

Negotiation

Sales leadership

CRM (Salesforce)

KPIs & pipeline

Relationship building

Strategic planning

Coaching & mentoring

Communication

Team management

Forecasting

Education

Grade 12

Sales/Marketing Diploma

FICA accredited

Tools

Salesforce

SAP

Job description

IZI South Africa, a leading South Africancash management and secure logistics companyproviding services like cash-in-transit (CIT), cash supply, processing, and ATM management, is seeking a dynamic and results-driven Key Accounts Manager (Sales( to join our team inour Cape TownRegion.

The successful candidate will be responsible for driving sales growth, developing new business opportunities, and maintaining strong relationships with clients to promote the company’s full range of cash management products and services.

Your Key Responsibilities will Include:

• Develop and execute a strategic regional sales plan to achieve and exceed business growth targets, with a primary emphasis on the acquisition and development of corporate and high-value customer accounts.

• Identify, target, and secure new corporate and high-value customer accounts.

• Lead high-level negotiation processes, tender preparation, and quotation approval for strategic opportunities.

• Manage an effective customer retention strategy for current and corporate customers, including managing the processes necessary to limit off-business.

• Provide leadership, coaching, and continuous mentoring to Account Executives and sales administrative staff to ensure the achievement of sales objectives.

• Conduct monthly reviews of individual sales performance (call plans, pipeline, and sales) and ensure adherence to corrective action plans.

• Ensure all team members have clearly defined job profiles and KPI's aligned to the manager's profile.

• Manage performance contracts, goal reviews, and succession planning.

• Ensure appropriate resource allocation and effective communication within the team and with other relevant teams.

• Provide assistance to Account Executives on managerial and sales matters as needed

• Manage and maintain region’s customer records

• Review individual sales performance on a monthly basis including call plans, pipeline and sales

• Prepare corrective action plans and deadlines and ensure that targets are met.

• Provide training and guidance of Account Executives and sales administrative staff.

• Interview and appoint appropriate personnel. - Ensure all team members have clearly defined job profiles and KPI’s objectives aligned to the profile of the manager

• Ensure performance contracts are in place and regular goal reviews completed to assess achievement of results

• Apply performance management or employee relations management principles and processes should this be required

• Provide support, coaching (train) and mentoring continuously to ensure that objectives are met

• Complete development plans for each employee

• Allocate resources appropriately to ensure operational demands are met

• Ensure that events/activities taking place in the region are effectively communicated within the team and to other teams requiring the information

• Ensure adequate succession planning to meet ongoing and anticipated business requirement

• Visit customers or prospective customers together with the Account Executives where applicable

• Measure the quality of the customer/company relationship through appropriate measurements

• Participate in negotiation processes

• Prepare and/or approve quotations and tenders

• Develop and manage a customer retention strategy

• Manage the processes necessary to limit off-business

• Competent Administration of sales team

• Monitor and audit customer files for accuracy and currency of the sales branches.

• Manage and monitor the monthly reporting function on both Salesforce and submitted reports

• Check the accuracy of the figures as presented against the relevant Sales and Contract Management reports on the SAP system with particular reference to the Contract product report.

• Compile relevant commentary from information collated and reported from Account Executives and such other sources as may arise from time to time.

• Administer and manage the commission claims from the Account Executives against invoiced sales and Salesforce

• Review commission queries that arise within the area of control and take a settlement decision by way of appropriate and reasonable interpretation of the commission rules and circumstances.

• Submit recommendations to the Sales Director in respect of resolutions to commission queries that arise between Account Executives and Corporate accounts by way of appropriate and reasonable interpretation of the commission rules and circumstances.

• Conduct investigations when required into acts or omissions in respect of commission policy or procedure.

• Develop and maintain a plan for effective continuous contact with current customers.

• Address queries from customers

• Facilitate the provision of an effective service to customers, to meet requirements and service satisfaction,

• Plan to visit customers on an adhoc basis to discuss and offer new product lines and services and part of a retention strategy

• Act timeously in response to issues that threaten off-business

• Ensure that all service delivery agreements with customers are documented and properly communicated to operations.

• Ensure that properly motivated renewal justifications where required are done and discussed with customers where necessary

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.

• Participate in safety forums created by company for example safety meetings and safety talks

• Report all safety incidents to the relevant people

• Discuss all safety incidents on all levels

• Follow-up on any activities assigned through safety meeting/committee/representative/management

• Attend safety education and refresher programmes

• Comply with safety policies and procedures at workplace

• Distribute safety information as and when required

• Wear protective clothing all the time

The Ideal Candidate:

• Grade 12

• Sales/Marketing Diploma or 4 years’ sales experience

• FICA accredited

• 4 years’ sales experience

• 2+ years' experience in a managerial or supervisory sales role

• Proven experience in managing a team's sales performance, targets, and pipeline

• Experience with CRM software (e.g., Salesforce) and sales reporting/administration

• Demonstrated ability to develop and execute customer retention strategies

• Negotiation

• Communication (Written and Verbal)

• Persuasiveness/Sales Ability

• Customer Thinking

• MS Office

• Managing crisis situations

• Lateral thinking

• Problem solving

• Delivering strategy

• Relationship Building

• Awareness of Market Environment