Key Accounts Manager - Freight Forwarding Growth

Dsv Air & Sea SAU; Gqeberha; On-site; ZAR 350,000 - 550,000; Full time

Job summary

DSV is seeking a proactive Key Accounts Administrator to manage designated key accounts within our freight forwarding division. You will collaborate with operations, support unusual freight requirements, and drive relationship growth while maintaining accurate data in MS Dynamics CRM.

Responsibilities include regular client meetings, opportunity identification for service expansion, invoicing support, and maintaining rate profiles.

Qualifications

• Experience in end-to-end freight forwarding processes.
• Proven ability to liaise with clients and manage relationships.

Responsibilities

• Assist with customer queries and coordinate with operations.
• Support and facilitate freight requirements including special handling.
• Keep CRM (MS Dynamics) up to date with meetings, leads and contacts.
• Lead weekly meetings with clients and coordinate operational discussions.
• Prepare monthly management information and review invoices with customers.
• Identify opportunities for additional revenue and service improvements.

Skills

Freight forwarding

Client liaison

RFQ & tenders

Meetings coordination

Tools

MS Dynamics

Job description

DSV is seeking a proactive Key Accounts Administrator to manage designated key accounts within our freight forwarding division. You will collaborate with operations, support unusual freight requirements, and drive relationship growth while maintaining accurate data in MS Dynamics CRM.

Responsibilities include regular client meetings, opportunity identification for service expansion, invoicing support, and maintaining rate profiles.