Key Accounts Coordinator I (Distribution Cape Town/Lea Glen)

Clicks Group Limited; Cape Town; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A leading retail company is looking for a Key Accounts Coordinator I in Cape Town. The ideal candidate will manage administration support for distribution, address client care queries, and ensure inventory levels are maintained efficiently. Candidates should have 2-3 years of experience in customer care, preferably in the pharmaceutical or retail sectors, along with Matric and related qualifications.

Qualifications

• 2 – 3 years' experience in areas of customer care, preferably with some experience in pharmaceutical/retail/healthcare.

Responsibilities

• Provide administration support to the distribution accounts manager.
• Assist in managing inventory levels and discrepancies.
• Resolve customer care queries using CRM/email.
• Generate and compile reports and distribution stats.
• Manage special customer deliveries.
• Identify areas for process efficiencies and cost reduction.
• Handle adhoc requests from clients.

Skills

Communication skills (verbal and written)

Relating and networking skills

Analytical skills

Planning and organising (prioritisation skills)

Customer service management

MS Office

Excel and analytical skill

Education

Matric

Post matric certificate/qualification in administration/customer care (desirable)

Job description

Key Accounts Coordinator I (Distribution Cape Town/Lea Glen)

Listing reference: click_022487

Listing status: Online

Apply by: 8 November 2025

Position summary

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are currently looking to appoint a Key Accounts Coordinator I for our distribution department. The successful candidate will report to the Key Accounts Manager I and will be based at United Pharmaceutical Distributors either at UPD Cape Town/Lea Glen branch.

Job Purpose

To provide administration support to the distribution accounts manager and distribution clients.

Key Performance Areas

• To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
• To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and distribution stats when required.
• To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day to day adhoc requests from clients (including invoices, POD's)
• To attend, capture and circulate minutes at client and other meetings as and when requested.
• Responsible for daily, weekly and monthly office routine.
• First point of contact with client and customer.
• Responsible for internal and external visibility across all reports.
• Management of exceptions due to non-process or non-delivery of orders.
• Responsible for the resolution of client and customer administration.
• Compile KPI reports in conjunction with External KAM.
• Ability to influence internal SLA and client requirements.

Skills

• Communication skills (verbal and written)
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Customer service management MS office
• Excel and analytical skill

Knowledge

• Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
• Knowledge of IT systems
• Writing and Reporting
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Adhering to Principles and Values
• Planning and Organising
• Ability to work under pressure and respond to requests timeously

Minimum Job Related Experience

• 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

Matric

• Matric
• Post matric certificate/qualification in administration/customer care (desirable)

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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