Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract - Maternity Cover)

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group is seeking a Key Accounts Assistant (Pharmacy) to join our Cape Town team for a 9-12 month maternity cover. The role focuses on providing comprehensive office administration for the Regional Key Account Manager within the hospital channel.

You will handle filing, reporting, and communications, while ensuring SLA delivery and efficient stock control coordination with the warehouse. Experience with SAP and advanced Excel is preferred.

Qualifications

• Sound understanding of office administration and filing.
• Pharmaceutical exposure and SAP experience are advantageous.
• Strong Microsoft Office skills and attention to detail.

Responsibilities

• Maintain filing system and correspondence records.
• Track, report and manage escalations regarding outstanding shorts.
• Manage paperwork to and from the warehouse accurately and timely.
• Handle mail, parcels, and visitor management.
• Respond to calls and emails from internal and external stakeholders.
• Deliver daily, weekly and monthly reports on time.
• Ensure SLA compliance and manage queries to resolution.

Skills

Outlook

Advanced Excel

Checking for accuracy

Ethics

Performing clerical work

Researching

Taking personal responsibility

Thinking logically

Education

Certificate in Office administration

Tools

SAP

Microsoft Office

Job description

Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract - Maternity Cover)

Position summary

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Key Accounts Assistant (Pharmacy) on a Fixed Term Contract (Maternity Cover) for 9 -12 Months contract - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager.THE APPLICANT WILL BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.

Job Purpose:

To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.

KeyPerformanceAreas:

• Maintain the general filing system and file all correspondence in an accurate and traceable manner.
• Track, report and manage escalations regarding outstanding shorts.
• Manage shorts investigations with stock control (per SLA requirements).
• Manage paperwork to and from the warehouse accurately and timeously.
• Timeous handling of mail and parcels.
• Manage efficient and professional handling of visitors.
• Manage and maintain adhoc administrative tasks.
• Answering of customer calls, e-mails and requests from all internal and external stakeholders.
• Administrators’ performance, time keeping and quality assurance.
• To receive calls, mails, faxes and attend to all queries.
• Timeous management of urgent and regular queries.
• Timeous delivery of daily, weekly and monthly reports.
• Escalation management on outstanding items from stock control.
• Track and monitor queries until resolution.
• Drive efficiency with all correspondence and queries received.
• Maintain a neat and orderly workspace always.
• Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).

Skills:

• Outlook (End User Computing)
• Advanced Excel
• Checking for accuracy
• Ethics
• Performing clerical work
• Researching
• Taking personal responsibility
• Thinking logically

Knowledge:

• Knowledge of Audit Standards
• Knowledge of business processes
• Knowledge of Customer invoicing, statements
• Writing and Reporting
• Working with People
• Following Instructions and Procedures
• Certificate in Office administration or similar will be advantageous

Minimum Job Related Experience:

• Sound understanding of office administration
• Filing and all-round administration
• Pharmaceutical exposure (Advantage) and working on SAP is very critical.
• Microsoft Office (Outlook, Excel and Computer Skills)

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.