Key Account Manager (Data Centre)

Boardroom Appointments; Germiston; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Boardroom Appointments in Germiston, South Africa, is seeking a proactive Key Account Manager (Data Centre) to own and grow strategic accounts in the data centre sector. You will lead account plans, coordinate cross-functional teams, and influence decisions with senior stakeholders while traveling up to 50% of the time.

The role requires a matric plus a science/engineering degree, data centre experience, and fluent English.

Qualifications

• Matric (Grade 12) required.
• Bachelor's Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience.
• Related Data Centre industry experience is required.
• Demonstrated ability to inspire and coordinate others with entrepreneurial spirit and strong customer affinity.
• Knowledge of Data Centre design and operations preferred; technical/engineering presence advantageous.
• Able to relate to Leaders of target customers; strong influence and leadership abilities.
• Knowledgeable on identifying and implementing new tools and processes.
• Diversity oriented; fluent English required.

Responsibilities

• Establish, own and execute an account plan across Sales, Orders, Pipeline and Margin.
• Identify and build relationships with account decision-makers and influencers.
• Understand client buying process and secure revenue opportunities.
• Coordinate commercial and engineering responses to tenders.
• Finalize commercial processes and secure purchase orders and framework agreements.
• Ensure smooth handover to project management and post-order support.
• Maintain oversight of commercial engagements and client satisfaction.
• Be the advocate for your accounts within the company and report on targets and performance.
• Collaborate with sales and stakeholders at function, country, region and global levels.
• Provide account-specific guidance to internal teams and support ABM campaigns.

Education

Matric (Grade 12)

Bachelor's degree or higher diploma in Science/Engineering

Data Centre industry experience

Entrepreneurial spirit

Customer affinity

Leadership / coordination

Fluent English

Diversity oriented

Job description

About the job Key Account Manager (Data Centre)

MinimumRequirements:

• Matric (Grade 12)
• Bachelor's Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience
• Related experience in the Data Centre business is required
• Demonstrated ability to inspire and coordinate others as the position requires an entrepreneurial spirit, a high degree of customer affinity and a very strong to influence others
• Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred
• Able to relate well as a peer to Leaders of target customers
• Knowledgeable on how to identify and implement new tools and processes
• A well-rounded professional who knows When to support, When to lead, When to Listen and When to Direct
• Diversity oriented
• Fluent English language is required
• Availability to travel up to 50% of the working time

Responsibilities:

• Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across:
  • Sales, Orders, Pipeline
  • Sales Product Mix
  • Margin/Profitability
  • Contacts across key functions and levels
• Identify and build positive relations with all account decision-makers and influencers who impact current or future business with the Company.
• Understand in-depth and be able to articulate the client buying process.
• Identify, engage, and secure revenue opportunities within assigned Account(s).
• Understand and Capture client's challenges and requirements and resolve them with reference to the Company portfolio.
• Oversee and align the commercial and engineering response to tenders to client requirements.
• Finalize commercial process and secure purchase orders and framework agreements.
• Oversee effective handover to post-order project management, product services and customer support teams.
• Maintain oversight of all commercial-related engagements for customer success/satisfaction and our performance as a vendor.
• Knowledgeable on clients' business, commercial condition, structure, strategy, operations and challenges.
• Be able to articulate this in terms of opportunity, growth, and risk with respect to Company business.
• Be an effective advocate and communicator of the benefits of supporting your assigned accounts, within the Company organization.
• Know and report your account numbers.
• Be continuously aware of targets and current business levels within the account for both 'year to date' and forecast for order intake and revenue information.
• Responsible for reporting the narrative and the numbers.
• Collaborate effectively with other sales and stakeholders at function, country, region and global level.
• To both gain and provide support so others can function and meet their responsibilities to the account.
• Provide all internal stakeholder and functional departments with the account-specific guidance and insights required so that they can execute their role and add value to the client.
• Request and Support marketing campaigns (ABM) and activities that can grow the Companyto Client relations and business.