Junior Telecoms Support Technician

Placements24; Soweto; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive starting salary

On-the-job training

Health and wellness benefits

Opportunities for career advancement

Supportive team environment

Job summary

Placements24 in Soweto is seeking a Junior Telecoms Support Technician to join our operations team. This entry-level role provides first-line technical support to customers and assists with installation and basic troubleshooting of telecommunications services.

You will work under senior technicians, gain hands-on experience with CPE like modems and routers, document interactions, and learn networking concepts while delivering friendly customer service in the field as needed.

Qualifications

• Fundamental networking concepts and home networking equipment understanding.
• Basic troubleshooting and customer-focused approach.
• Willingness to learn and follow technical instructions.

Responsibilities

• Provide first-level technical support to customers via phone, email, or in person.
• Assist with installation, setup, and activation of CPE such as modems and routers.
• Perform basic troubleshooting and resolve issues per guidelines.
• Escalate complex issues to senior staff or other departments.
• Maintain accurate records of support interactions and resolutions.
• Educate customers on service usage and basic troubleshooting steps.

Skills

Networking basics

Customer service

Willingness to learn

Field work

Education

High School Diploma

Technical certification in IT/Telecommunications (a plus)

Job description

About the Role

Our client is seeking an enthusiastic and motivated Junior Telecoms Support Technician to join their operations team in Soweto . This entry-level position is ideal for individuals looking to start their career in the telecommunications industry. You will provide first-line technical support to customers, assisting with basic troubleshooting and installation of telecommunications services. Working under the guidance of senior technicians, you will gain valuable hands-on experience and develop your technical skills in a supportive environment.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, or in-person for telecommunications services.
• Assist with the installation, setup, and activation of customer premise equipment (CPE), such as modems and routers.
• Perform basic troubleshooting for common service issues, identifying and resolving problems within defined procedures.
• Escalate complex technical issues to senior support staff or relevant departments.
• Maintain accurate customer records and document all support interactions and resolutions.
• Educate customers on service usage and basic troubleshooting steps.

Requirements

• High school diploma or equivalent; technical certification in IT or Telecommunications is a plus.
• Basic understanding of computer networking concepts and telecommunications principles .
• Familiarity with common home networking equipment (routers, modems).
• Good communication and customer service skills.
• Ability to learn quickly and follow technical instructions.
• Willingness to work in the field as required for installations and basic on-site support.

Benefits

• Competitive starting salary.
• On-the-job training and mentorship from experienced professionals.
• Health and wellness benefits.
• Opportunities for career advancement within the company.
• A supportive team environment focused on customer service and learning.